Regional Director, Field Operations

Regional Director, Field Operations SunStrong Management, an independent, full-service asset management and servicing company for the renewable energy industry and one of the largest residential solar asset managers in the U.S, is seeking a Regional Director in California. The Regional Director, Field Operations Position is the single-threaded owner for the financial, operational, and cultural health of their assigned geographic region. This role is responsible for all (W-2) field technicians and Field Service Managers (FSMs) within the region. The Director’s primary focus is to own and deliver the regional P&E, ensuring safe, efficient, and high-quality service delivery that meets all key performance indicators (KPIs). Success requires building and leading a high-performing team of FSMs, driving a "Safety First" culture, and ensuring all operations are data-driven and compliant. This role has no 3rd-party management responsibilities and is focused exclusively on scaling and optimizing our (W-2) workforce. Responsibilities P&L Ownership: Own and manage the full P&L for field operations in the assigned region. Drive financial performance by achieving the Regional Cost per Job target. Operational Excellence: Lead all field operations to meet or exceed targets for key metrics, including Team Utilization %, First-Time Resolution (FTR) %, and Productivity (WOs/Day). Leadership & Talent Development: Build, coach, and manage a team of 3‑5 Field Service Managers. Implement the formal Career Pathway and Talent Management Cadence to develop FSMs and build a strong pipeline of future leaders. Strategic Staffing: Own the Regional Staffing vs. Demand Model. Ensure the region has the right number of technicians in the right locations to meet demand without being overstaffed. Safety & Compliance Culture: Be the accountable leader for safety in the region. Enforce a "Safety First" culture, ensuring 100% team compliance with all safety protocols and achieving a Total Recordable Incident Rate (TRIR) of zero. License & Regulatory Compliance: Ensure 100% License Qualifier Compliance for all 1st-party operations within the region, partnering with the Legal/Compliance teams. Employee Engagement: Own the Regional eNPS (Employee Net Promoter Score). Execute on action plans derived from eNPS data to build a positive, engaged, and high-retention culture. Data-Driven Management: Lead the regional Weekly Business Review (WBR). Use the Power BI "Single Source of Truth" to manage performance, identify friction, and implement continuous improvement initiatives. Minimum Qualifications 10+ years of progressive experience in field operations leadership. 5+ years of experience managing managers in a distributed field service organization. Demonstrated P&L management experience (e.g., >$10M). Proven track record of leading large, distributed 1st-party (W-2) technician teams. Strong understanding of field service metrics, including utilization, productivity, and cost models. Valid driver’s license. Preferred Qualifications Experience in solar, residential services, or related industry. Direct experience managing operations in a complex regulatory or licensed environment. Proven ability to build and scale new teams and markets. Expertise in data-driven operations and proficiency with BI tools (e.g., PowerBI). Bachelor’s degree in business, Engineering, or a related field. Working Conditions Extended periods of time working at a computer workstation. Regular travel to field operation locations within the assigned region (up to 40%). Must be available for regional business reviews and leadership meetings. Benefits SunStrong Management offers a generous employee reward package that includes: Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k) Competitive compensation Company vehicle and corporate card provided We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. #J-18808-Ljbffr