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Store Manager
1 month ago
EEO StatementHat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.Notice to ApplicantsIn connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.Accessibility AssistanceApplicants who require accessibility assistance to submit an application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking accommodation when applying for a career at Lids.About Lids Sports GroupLids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the U.S., Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, we offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams.Job SummaryAs Store Manager, you are the heart and soul of the Lids brand. You foster passion for sports and fashion by meeting customer needs while ensuring all areas of the store are engaged. You are accountable for every aspect of the retail performance, creating a fun and inclusive team environment and delivering exceptional customer service by offering expertise on Lids products and services.Key ResponsibilitiesPeople & Training Development • Manage hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence. • Assist the market’s Authorized Trainer in onboarding new team members. • Create a fun and productive environment and help team members understand how their work supports company objectives. • Update employee records, approve time off requests, shift swaps, and qualifications. • Lead training strategy for non-Keyholders, process changes, promotions, and new initiatives. • Address employee concerns, partner with internal support as needed. • Drive team engagement through recognition, check-ins, and performance management. • Collaborate across store channels and districts via discussion boards or chat platforms.Customer Experience • Lead and execute Selling 101 strategy to achieve key performance indicators and sales targets. • Resolve customer feedback and address issues, including escalations and urgent requests. • Manage in-store team members to ensure optimal customer service. • Encourage participation in Lids membership programs and special offers.Operations • Ensure compliance with scheduling and payroll processes. • Plan and manage the schedule based on team availability, qualifications, and performance. • Manage business disruptions and provide operational continuity. • Execute company-level directives, promotions, and initiatives. • Maintain a safe work environment, store technology, equipment, and facilities. • Manage cash operations, inventory audits, and their support.Product & Inventory Management • Drive product strategy: receiving, processing, merchandising, and exiting product. • Organize backroom efficiently; ensure vendor-specific regulations compliance. • Execute weekly markdowns, markups, and inventory accuracy. • Manage transfers, ship-backs, and visual merchandising. • Maintain store look and feel through daily VM and store actions.Required Knowledge & SkillsTwo years of post-secondary education and one year of related experience (or equivalent combination).Proven ability to achieve sales results while minimizing loss.Strong supervisory, training, and communication skills.Basic computer literacy (common software programs).Physical requirements: lift up to 50 lbs, climb a ladder, work at least 100% of work time, travel overnight for training or meetings, and maintain excellent attendance.Preferred Knowledge & SkillsAdditional desired skills and educational background can be specified during the application process.Reports ToDistrict Sales ManagerLocation8199 – Pier 39Req ID: 26499 #J-18808-Ljbffr
