Commercial Account Manager

4 weeks ago

St Augustine, United States Bozard Lincoln Full time

Commercial Account Manager Bozard Ford Lincoln Position Overview Commercial Account Manager is an exciting and challenging position at Bozard Ford Lincoln, a high-volume vendor for commercial and government fleets. This position focuses on expanding reach and increasing sales by generating new business, nurturing existing customer relationships, and ensuring the timely delivery of fleet vehicles. The role requires experience in sales, a deep understanding of the fleet vehicle industry, and a strong dedication to providing exceptional customer service. Key Responsibilities Sales and Business Development: Establish and maintain long-term relationships with fleet buyers. Actively reach out to potential customers to showcase Bozard Ford Lincoln's offerings, ensuring alignment with their fleet needs. Respond promptly to quote requests and inquiries with detailed product knowledge and expertise in commercial fleet sales. Ensure timely and accurate vehicle orders, including upfits, that match customer specifications while maximizing revenue. Bidding and Contract Management: Develop and submit bid packages for manager approval and timely submission to purchasing boards. Work with internal teams to ensure all pricing and contract terms are correct, ensuring revenue growth for Bozard Ford Lincoln. Customer Service and Communication: Communicate consistently with fleet buyers to address concerns, provide updates, and ensure satisfaction. Coordinate with billing, inventory, and delivery teams to guarantee the timely and accurate processing of orders, deliveries, and billing. Track the delivery of vehicles to ensure they meet customer timelines and specifications. Purchasing and Upfit Coordination: Order vehicles and upfits, ensuring proper stock and availability for timely production. Collaborate with vendors to ensure the timely installation of upfits and manage communication regarding any delays or issues. Maintain a thorough understanding of Bozard Ford's inventory and upfit offerings to guide customers in selecting the best options for their needs. Order and Deal Support: Assist with deal paperwork, working closely with finance and sales teams to ensure smooth transaction processing. Research new bid opportunities and potential customers to expand Bozard Fords fleet market share. Provide ongoing updates to management regarding orders, inventory, and customer satisfaction. Problem Resolution: Ensure all vehicles are delivered as promised, both in terms of product specifications and delivery timelines. Key Performance Indicators Leading Indicators: High volume of customer contacts and outreach efforts. Positive customer feedback and satisfaction scores. Organized and efficient quoting and bidding processes. Lagging Indicators: High volume of sales with positive revenue generation. Low vehicle age (short time from order to delivery). High success rate in securing bid awards. Qualifications Valid Drivers License Must be 18+ years old Prior Commercial Sales Experience Seniority Level Entry level Employment Type Other Job Function Sales and Business Development Industry Motor Vehicle Manufacturing #J-18808-Ljbffr

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