Senior Director, Product Management

Senior Director, Product Management (Agentic AI) Join to apply for the Senior Director, Product Management (Agentic AI) role at Oracle. We are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX Service product team. This includes developing intelligent, autonomous agents that enhance service request automation, knowledge management, and real‑time digital customer interactions to drive self‑service containment, as well as integration with Contact Center as a Service (CCaaS) platforms. You will lead a high‑performing product team, collaborating closely with Engineering, User Experience, Sales, Marketing, Services, and Customer Success to deliver AI‑driven solutions that transform customer service experiences. Strategy and Vision Develop a compelling product vision and multi‑year strategy for AI Agents in customer service, aligning with the company’s overall objectives. Establish clear market positioning and value propositions to drive adoption and revenue growth. Advocate for security, privacy, compliance, and responsible AI practices across the AI Agents portfolio. Own the product roadmap for AI Agents, prioritizing initiatives based on customer value, technical feasibility, and business impact. Lead customer discovery efforts to validate problem statements and solution approaches for AI‑driven service automation. Collaborate with Engineering to deliver scalable, reliable AI Agents with measurable performance metrics. Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and compliance standards. Drive the development of AI‑powered service automation, including conversational AI, agent‑assist tools, and autonomous workflows. Establish quality, safety, and observability standards for AI features, including human‑in‑the‑loop processes, data governance, and evaluation frameworks. Act as an executive sponsor for strategic customers, gathering feedback to inform product decisions. Analyze market trends and competitive dynamics to develop differentiated strategies for AI Agents in customer service. Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels, considering end‑user, service rep, service manager, and AI builder personas. Partner with Marketing and Sales Enablement to create compelling messaging, demonstrations, and launch plans for AI Agent solutions. Define success metrics and analytics to monitor AI Agent adoption, customer satisfaction, and business impact. Build and mentor a world‑class product management team focused on AI Agents, fostering a culture of innovation and accountability. Demonstrate strong communication and storytelling skills, presenting to executives, customers, and internal teams. Responsibilities Lead and inspire a cross‑functional product team. Drive end‑to‑end product strategy, roadmap, and delivery. Ensure alignment with enterprise security and compliance requirements. Manage stakeholder communication and executive sponsorship. Set performance metrics and monitor AI Agent adoption and impact. Mentor and develop product managers. Minimum Qualifications 8+ years in product management, with at least 3 years leading product teams; demonstrated ownership of a major software product line. Deep domain expertise in AI‑driven customer service solutions, including automation, conversational AI, and digital channels. Proven success in delivering large‑scale enterprise AI products with strong user adoption and business outcomes. Executive presence with exceptional communication and stakeholder management skills. Experience integrating AI solutions with CRM, CCaaS, and other enterprise systems, including APIs and data governance. Strong analytical skills with a data‑driven approach to decision‑making. Bachelor’s degree in a relevant field or equivalent experience. Preferred Qualifications Experience with AI/ML technologies in service scenarios, such as conversational AI and autonomous workflows. Background in high‑scale, multi‑tenant cloud services with a focus on reliability and performance. Track record of successful go‑to‑market strategies for AI products. MBA or advanced technical degree. Success Metrics Growth in AI Agent adoption and customer satisfaction. Measurable improvements in request containment, service efficiency, and cost reduction. On‑time delivery of AI Agent roadmap commitments with high quality and compliance. Revenue growth and improved attach rates for AI Agent solutions. Team development and engagement metrics. Range and Benefit Information US: Hiring Range in USD from $155,600 - $338,500 per year. May be eligible for bonus, equity, and compensation deferral. Oracle US offers a comprehensive benefits package which includes: Medical, dental, and vision insurance, including expert medical opinion Short‑term disability and long‑term disability Life insurance and AD&D Supplemental life insurance (Employee/Spouse/Child) Health care and dependent care Flexible Spending Accounts Pre‑tax commuter and parking benefits 401(k) Savings and Investment Plan with company match Paid time off: Flexible Vacation with accrual rates based on employment hours 11 paid holidays Paid sick leave: 72 hours upon hire, refreshes annually Paid parental leave Adoption assistance Employee Stock Purchase Plan Financial planning and group legal Voluntary benefits including auto, homeowner, and pet insurance Career Level - M5 EEO Statement Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records pursuant to applicable law. We are committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know. #J-18808-Ljbffr