Treasury Fiscal Specialist 3

King County’s Finance and Business Operations Division, Treasury section, is seeking a Fiscal Specialist 3. This is a career service FTE position. The 35 hour/week position will work from the office as well as at home, depending on operational and business needs. In office requirements may change as required by King County business needs and for meetings/events. We are seeking an individual with strong interpersonal skills, a sharp eye toward accuracy and detail, and an inquisitive eagerness to become a subject matter expert in multiple treasury disciplines. Each day you will build upon your reputation as one who effectively uses systems, tools, and analytical thinking to sleuth out puzzling payment and account issues. Your curious mindset and ability to stay focused on the tasks at hand enable you to methodically administer to daily work. You manage your time exceptionally well as you work through assigned activities each day, working both autonomously and collaboratively with others. Periodically as assigned, you will dedicate your time to directly interact with the public to respond to their needs and you do so with professionalism, kindness, empathy, and respect. Scope of Job Duties Statute and Procedures: Understand and practically apply State statute, King County Code, and internal procedures to effectively administer property tax accounts. Job Duties and Responsibilities System and process Knowledge: Proficiently use the many tools, systems, and applications for tax account administration; develop understanding of end-to-end processes and stakeholders involved, thereby expanding your analytical thinking, problem solving and troubleshooting skills. Account Triage – Recognize, diagnose, and reconcile account and payment irregularities; leverage strong system knowledge to troubleshoot issues; accurately analyze, research, and resolve property tax payment discrepancies. Customer service excellence: Depending on business needs, this position requires periodically switching to customer service tasks such as front-facing customer service and/or responding to taxpayer phone and email inquiries. Utilize various systems and tools needed to facilitate data interfaces, refunds, payment adjustments and movement of funds; understand, track and adjust funds and accounts as needed; maintain and populate spreadsheets. Personally handle communications and responses which may require independent judgment; respond to customer inquiries including payment, billing, and collection issues. Draft letters and email communications; prepare and send statements, notices, and warrants; organize, prepare, and maintain records and reports to ensure that work is accomplished in accordance with objectives, procedures and State law. Actively participate and engage with other team members to foster collaborative problem solving. Consistent with King County values and goals of customer service excellence, provide information to customers in a courteous and respectful manner, even if customers are challenging and difficult; accurately communicate details related to property accounts and taxpayer issues. Apply active listening skills to understand internal and external customer needs; use systems and resources to gather information; analyze information and problem solve account details; provide clear information and direction. Cross train with others as directed; work independently as needed or in teams; work remotely or in an office setting depending upon direction and needs. Minimum Qualifications Practical knowledge of Treasury’s property tax system and supporting applications. Demonstrated skill in “Account Triage” which is described as deconstructing tax account details for the purpose of understanding and resolving errant or questionable information. Demonstrated attention to detail and accuracy, time management and organizational skills; ability to organize multiple tasks and effectively handle customer concerns and needs that may have competing priorities. Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products. Basic proficiency in using Microsoft Excel & Word. Strong communication, interpersonal, writing and customer service skills. Intermediate level of technology proficiency using MS Office Productivity tools in your daily work. Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products. Ability to work with people from diverse backgrounds. We would love it if you have Experience with LEAN processes and principles. Experience with SharePoint, MS Teams and other collaborative online tools. Position Information Work Site Details: The Finance and Business Operations team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104. Location Requirement: Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Work Schedule: This position is Non-Exempt from the provisions of the Fair Labor Standards Act and therefore is overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 35-hour workweek; normally 8:30 a.m. - 4:30 p.m. Monday through Friday. Union Representation: This position is represented by Teamsters 117. The Treasury Section is part of the larger Finance and Business Operations Division portfolio of countywide services. FBOD’s vision “Count on Us” reflects the division’s deep‑seated commitment to customer success, equity, employee engagement, resource stewardship, and operational excellence. If these values align with your own, please apply and join FBOD for a rewarding career. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County‑issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work, remain available and responsive during scheduled work hours and follow FBOD’s Hybrid and Remote Guidelines including on‑camera participation during virtual video meetings. The Application/Selection Process The recruitment for this position is open to all qualified candidates. A completed King County Application is required. Applicants for this recruitment may be used to fill future opportunities in this job classification including Term‑Limited Temporary, Special Duty Assignments, Short‑term‑temporary, and Career Service vacancies. We highly recommend that you also provide a resume and cover letter addressing how you meet the minimum qualifications and why you are interested in this position. The selection process typically consists of a phone screen, video interview, and reference checking. For some positions the process may also include skill testing, writing samples or additional interviews. Candidates will be updated on the status of their application via the email address used to apply. Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options. Sien Sok, Recruitersien.sok@kingcounty.gov King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. #J-18808-Ljbffr