Room Attendant-Housekeeping

2 months ago

Pooler, United States KSL Resorts Full time
Responsibilities of the Ideal Candidate:
  • Ensure all guests and visitors are welcomed and given responsive, friendly, and courteous service through cordial communication and a helpful demeanor.
  • Execute facility inspections continuously in assurance of the cleanliness, safety, and specifications of the property have been fulfilled and are consistently maintained.
  • Enter and prepare guest rooms for cleaning during appropriate times.
  • During cleaning, treat room and guest items with discretion and respect.
  • Make guest beds and replace linens accordingly.
  • Replenish guest room of supplies and replace bath supplies.
  • Clean the bathroom and closet.
  • Vacuum and rake the carpet.
  • Follow all security guidelines when entering and exiting room, ensuring room has been secured upon departure.
  • Promptly record or report lost items to the Executive Housekeeper, keeping an accurate log of items.
  • Clean public areas of property to ensure all guest experiences are organized and fresh.
  • Maintain and stock housekeeping carts throughout the day to uphold an efficient cleaning process.
  • Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.
  • Follow OSHA safety rules and regulations with adherence and understanding to the specific policies and procedures.
  • Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
  • Follow 4 Keys service standards, standard operation procedures, and safety standards.
  • Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities.
  • Follow safety and security procedures.
  • Work cohesively with co-workers and all departments as part of a team.
  • Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
  • Adhere to attendance and reliability standards.
  • Follow all additional duties as assigned by management.
Work Hours
  • Will be required to work flexible scheduled shifts based on business needs.
  • Scheduling includes holidays, nights, and weekends depending on hotel events and functions.
Experience and Education:
  • Preferred 6 months of Housekeeping or cleaning experience.
Physical Requirements:

The minimum physical requirements for this position include but are not limited to:
  • Must be able to lift and/or carry up to 40 pounds frequently to assist guests
  • Ability to stand for extended periods of time
  • Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
  • Ability to bend and twist, push and pull, stoop, and kneel
  • Ascend and descend a ladder

We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you need accommodation for any part of the application process because of a medical condition or disability, please contact human resources.

This company is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free

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