Jr. Field Engineer

Jr. Field Engineer Location: Miami, FL (On-site) Employment type: Full-time Seniority level: Entry level Job function: Engineering and Information Technology Description Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Junior Field Engineer in Miami, FL (on-site). Key Responsibilities Provide on‑call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and applications development to restore service and/or identify and correct core problems. Recommend systems modifications to reduce user problems. Perform routine system maintenance and analysis functions, including hardware configuration and component replacement. Install operating system patches, upgrades, etc. via SCCM Software Center. Provide remote support services for telework/home users. Help ensure user applications work over VPN and/or Citrix. Manage user relocation requests. Ensure devices are properly encrypted. Local on‑site cabling. Provide on‑site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment. Provide wireless services. Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and device swapping. Asset inventory support. Assist with physical inventory as needed. Assist with receiving and receipting property. Disposal preparation support. Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility. Video Conferencing and Audio/Video O&M. Troubleshoot system problems. Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units. Support pre/post application releases. Gather, analyze, and report end‑user support trends. Other duties as assigned. Requirements Minimum Qualifications High School diploma with 0–2 years (or commensurate experience). U.S. Citizen. High degree of technical proficiency. Excellent problem‑solving skills and analytical abilities. Must be able to obtain and hold a Public Trust Clearance. Preferred Qualifications Minimum 6 months of experience troubleshooting Apple Macintosh software and hardware in a customer service role. Certification in Microsoft Operating Systems. Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation. CompTIA Network+. CompTIA A+. CompTIA Server+. CompTIA Security+. Compensation Range Junior Field Engineer - $18/hour About Us The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer‑focused engineering, science, and construction services worldwide. Our Family of Companies Oneida ESC Group (OESC) Oneida Professional Services (OPS) Oneida Total Integrated Enterprises (OTIE) Mission Support Services (MS2) Sustainment & Restoration Services (SRS) Oneida Engineering Solutions (OES) General Mechanical Corporation (GMC) LG2 Environmental Solutions (LG2) Oneida Environmental (OE) Equal Employment Opportunity Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics. Oneida ESC Group participates in the E-Verify program. Learn more about the program at https://www.e-verify.gov/. Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time. #J-18808-Ljbffr