General Manager

General Manager Join to apply for the General Manager role at Newark Country Club. Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Newark Country Club. Newark Country Club is seeking a positive, energetic, and highly capable professional with proven leadership experience to serve as its General Manager. Newark Country Club is a full-service, family-focused private club located adjacent to the University of Delaware campus. The General Manager will oversee all operational activities, allowing the Board and committees to concentrate on strategic initiatives. The ideal candidate will demonstrate a confident and service-oriented leadership style that promotes a positive culture focused on process improvement, organizational consistency, team development, strategic planning, and sound financial management. A strong commitment to maintaining the highest levels of member satisfaction and retention is essential. Being a smaller club, visibility and active member engagement are vital to this role, as is the ability to guide the Board, committees, and staff with professionalism, respect, and diplomacy. The successful candidate will be approachable, detail-oriented, and an exceptional communicator who can effectively build relationships across all areas of the club. About Newark Country Club Founded in 1921, Newark Country Club is a private, full-service club located on West Main Street in Newark, Delaware. The club is home to an 18-hole championship golf course originally designed by Winfred Reid, offering a traditional layout that challenges players of all skill levels. Members enjoy access to a variety of golf programs, including private lessons and organized tournaments throughout the season. The club offers several membership categories designed to meet the needs of individuals and families alike. Golf Memberships provide unlimited rounds and full club access, while Social Memberships offer use of the clubhouse, dining facilities, pool, and limited golf privileges. The clubhouse serves as a social hub for members, featuring three distinct dining rooms, a spacious outdoor deck, and the welcoming 19th Hole lounge. Whether for a casual meal after a round or an elegant dinner, the dining venues are designed to accommodate both relaxed and formal gatherings. Newark Country Club also serves as a popular venue for private events and celebrations, including weddings, business meetings, anniversaries, and memorial gatherings. The club’s ballroom can host up to 150 guests and includes amenities such as tables, chairs, linens, and the support of a dedicated day‑of coordinator to ensure every occasion runs smoothly. During the summer months, members enjoy the club’s pool facility, which provides a relaxed and family‑friendly environment. The pool area includes a baby pool, lifeguard staff, and a snack bar offering food and beverage service. Both golf and social members have access to the pool, reinforcing the club’s family-oriented atmosphere. Newark Country Club’s history is one of tradition, resilience, and community spirit. The original clubhouse, once a converted barn, was destroyed by fire in 1957, but a new clubhouse was completed the following year. Since then, the club has continued to evolve, adding modern amenities and enhancing the golf course and facilities while maintaining its close-knit, welcoming culture. Today, Newark Country Club blends the timeless appeal of classic golf with the warmth of a community gathering place. Newark Country Club By the Numbers Approximately 300 Members in all categories Approximately $1.5M Gross payroll Approximately $1.1M in Food and Beverage Approximately 12,000 rounds of golf The club uses Club Essentials for accounting and POS 12 Board members, each serving 1-year terms The average age of the membership is approximately 62 General Manager – Position Overview The General Manager (GM) supports the mission and vision of Newark Country Club and serves as the executive responsible for overseeing all daily operations. This leader manages the club’s short- and long-term goals, objectives, plans, and policies, subject to the approval of the Board of Directors. The GM ensures the financial and operational stability of the club while maintaining quality facilities, programs, services, and safety standards across all social and recreational offerings. In this role, the GM provides direction and leadership to the staff and manages all workforce-related matters in alignment with the Board’s objectives. The GM is responsible for ensuring compliance with all state and federal regulations governing private clubs and is expected to uphold Newark Country Club’s reputation as the family-friendly, casual and welcoming private club in the region. Acting as the primary liaison between the Board of Directors and the club staff, the GM enables the Board to concentrate on strategic initiatives while ensuring operational matters are effectively managed. Working closely with the Club President, the GM develops the Board agenda and ensures that all necessary reports and financial data are available for monitoring club performance and planning for the future. The GM provides administrative and financial leadership, evaluates progress toward operational goals, and offers managerial counsel on all aspects of club management. Collaboration with the Board and department heads is essential to achieving the club’s primary objective—maintaining a consistently high level of member satisfaction. The GM plays a key role in shaping the club’s culture and fostering a welcoming, community-oriented environment. This individual will be a visible and engaging presence, involved in front‑of‑house operations, staff training, and member events of all sizes. The GM must understand and enhance the unique spirit and traditions that make Newark Country Club a distinguished, private country club. The GM will oversee all department heads, including the Head Golf Professional, Golf Course Superintendent, Bookkeeper, Food and Beverage team, Executive Chef, and Marketing/Membership Manager. The initial priorities for the General Manager will center on strengthening the existing team and fostering a cohesive organizational culture that reflects the values and traditions of Newark Country Club. A key focus will be the implementation of onboarding initiatives designed to educate staff about the club’s distinguished history and culture, ensuring alignment with its mission and service standards. The General Manager will establish and refine standard operating procedures across all areas of club operations to promote efficiency, consistency, and excellence. Collaboration with the Board and committees will be essential in developing a strategic plan that enhances brand awareness and elevates Newark Country Club’s visibility and reputation within the local community. Building and maintaining strong relationships with the University of Delaware and the City of Newark will be a critical component of positioning the club as an integral part of the community. The General Manager will also introduce defined steps of service and key performance indicators to guide operations and reinforce accountability across all departments. An immediate priority will be to elevate the dining experience through enhanced service standards, innovative event programming, and effective feedback systems. The GM will develop strategies to gather and analyze member satisfaction data, using insights to improve offerings and overall member engagement. Additionally, the GM will identify and prioritize the club’s capital needs, creating a comprehensive plan to address both aspirational and essential projects in support of the club’s long‑term success. Candidate Qualifications Ideally, 7 – 10 years of progressive leadership/management experience, preferably in a GM, COO, or Executive Director role in a lifestyle-centric, private member-owned country club with multi-dimensional operations, or leading hospitality operations outside of the club industry in a similar quality. True ‘rising stars’ from the club industry who have been verifiably well-mentored, will also be considered, especially those coming from ‘for profit’ environments. Educational and Certification Qualifications A bachelor’s degree is preferred, with a focus on Hospitality Management. Substantial private club or hospitality experience will be considered in lieu of the degree. Industry certifications such as CCM are encouraged but not required. Seniority Level Director Employment Type Full-time Job Function Management Industries Golf Courses and Country Clubs, Hospitality, and Hotels and Motels Referrals increase your chances of interviewing at Newark Country Club by 2x #J-18808-Ljbffr