Product Enablement Director

Overview Compensation: $120,000 - $180,000 based on experience and credentials Location Type: Hybrid, a flexible work model blending in-office and remote working Position Type: Full Time The Director of Product Enablement is responsible for advancing Product Strategy and Operations through effective communication, operational alignment, and innovative analysis of the organization’s core financial products. This strategic role serves as a bridge between product analysis & strategy, operations, marketing, risk, and frontline teams to ensure core products are communicated, operationally supported, and governed through consistent rules and processes. Responsibilities Support the Product Strategy & Payment Operations teams in developing core strategies throughout product life cycles, from identifying opportunities for new products and features to product retirement Serve as a key project team stakeholder, coordinating operational readiness and member impact planning for product rollouts, including communications Create and maintain processes for Product Enablement, including consistent internal and external messaging, and communication delivery Build and maintain competitive landscape analyses, and Key Performance Indicator (KPI) reporting on the existing Product suite Partner with Project Management, Risk, Compliance, Technology, Marketing, and Member Experience for the development of enablement materials and external communications Serve as an organizational point of contact for core product strategy & payment operations, including communication and governance Develop enablement materials for frontline staff and public-facing channels, including FAQs, job aids, and training content. Lead internal, external, and executive management communications related to core product features and changes Manage consistent and accurate product access across all delivery channels and internal systems Build and lead a team to support enablement and analysis activities Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise Attend educational events to increase professional knowledge Complete annual compliance and info security training to understand employees’ role in maintaining effective compliance and security programs Qualifications Bachelor’s degree in business, communications, finance, or related field; Master’s preferred Minimum of 7 years of experience in financial services, product operations, or product management Proven track record of managing product communications and lifecycle operations in a fast‑paced environment Advanced understanding of deposit and lending product structures, policies, and compliance needs, digital and/or payment experience is a plus Excellent collaboration skills across business, risk, tech, and marketing functions Ability to develop frameworks and tools for product governance and enablement at scale Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines Accurate, detail‑oriented, and organized with task management Ability to analyze and resolve difficult and often complex problems or situations Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators Strong knowledge and understanding of credit union products, services, policies, and procedures Strong knowledge and understanding of regulatory compliance Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties Benefits Financial Well-Being: Bonus Program up to 18%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO Community Involvement: Paid Volunteer Hours Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at https://careers.suncoastcreditunion.com/ #J-18808-Ljbffr