Store Experience Team Lead

1 week ago

Charleston, West Virginia, United States YETI Coolers Full time

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

Responsibilities:

Sales and Profitability

  • Support driving store sales and achieving store sales goals
  • Assist in monitoring progress and results against KPIs
Brand Experience/Customer Service
  • Drive excellence in customer service in store by modeling brand service standards
  • Respond to all customer feedback and concerns immediately
  • Ensure store team engages with each customer to create an authentic brand experience
  • Cultivate customer-centric culture with on the spot recognition
  • Represent your store as an active brand ambassador within the community
  • Support execution of store marketing events
Training & Coaching Team
  • Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
  • Support execution of training programs
  • Ensure team is educated on product and assortment to enhance selling and customer engagement
  • Provide timely training, coaching, and feedback to enable team success and growth
Operations & Inventory
  • Help ensure team follows all company and store policies and procedures
  • Assist in managing stockroom inventory and supply levels and organization
  • May help execute inventory receiving and replenishment processes efficiently and accurately
    • Provide a premium checkout experience using POS and/or mobile POS system
Visual Merchandising
  • Maintain store visual merchandising standards
  • Execute floor-sets and merchandising direction
Talent Management
  • Support development of a high-performing team of customer focused Guides
  • Identify performance issues and inform Store Experience Leader
  • Provide on-going specific and timely feedback to the team
  • Support compliance with all Talent policies and procedures
Loss Prevention, Safety, & Compliance
  • Support a safe and secure work environment
  • Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately
Professional Conduct
  • Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
  • Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others
Qualifications and Attributes:
  • High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
  • At least 2 years of management experience in a fast-paced, high volume retail environment
  • Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
  • Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
    • Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
    • Detail orientated and excellent organization skills
    • Proficient in Microsoft Office applications and retail systems as well as mobile POS
    • Available to work a flexible schedule including weekends, evenings, and holidays
Physical Requirements:
  • Must be at least 18 years of age
  • Operate office equipment and technology (i.e., computers, phones, copier, etc.)
  • Standing required for entire work shift
  • Bend, lift, open, and move product up to 50 pounds as needed
Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

Pay Range:
$18.50 - $18.50 Hourly USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

YETI Global Workforce Data Privacy Notice

If you require accommodation in order to apply for a job, please contact us at accommodationrequest@yeti.com.

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