District Manager Parking Manager

4 weeks ago

Dallas, United States Platinum Parking Full time

OverviewPlatinum Parking is looking for an experienced District Manager to lead a large multi campus Parking & Valet operation. Proven experience as both a Garage and Valet Manager required.ResponsibilitiesCultivate a professional, diverse, and customer-focused team.Gather, review, and verify the timely and accurate completion of daily and monthly reports.Provide prompt, customer-oriented service, resolving issues without executive management involvement whenever possible.Ensure all facilities operate in accordance with company policy and procedures including revenue control, equipment maintenance, proper signage, and the flow of parking operations.Oversee management and scheduling of all sites and operations.Develop and retain client relationships by maintaining regular communication and partnering with the client on projects related to technology, revenue maximization, and expense efficiency opportunities.Oversee management of special events and enforcement personnel, including coordination and scheduling of parking for events, construction, and other causes of displacement of parking.Recruit, hire, develop, and retain various employee roles throughout the operations function.Ensure daily operations are staffed, equipped, and follow opening and closing procedures in accordance with company policy.Review P&L statements per location and identify steps to operate at or under budget; question managers on payroll, expenses, and other costs.Participate in relevant professional associations to stay current on industry knowledge and identify best practices for process and service improvements.Oversee the contract parker program to ensure customers are properly registered, A/R is billed and collected timely, and respond to corporate account requests and concerns.Review daily revenue, associated paperwork, and reconciliations for accuracy and completeness.Assist in collecting, recording, and depositing revenues received at the facility.Review each location for safety and security for guests and employees by conducting periodic safety audits.Promote a work environment that values integrity, problem-solving, collaboration and transparency.Establish mid- and short-range goals by defining services or programs; conduct cost/benefit analyses and feasibility studies; monitor programs with defined metrics.Use tact and diplomacy to handle a broad range of high-level, sensitive interpersonal situations with diverse personalities and respond appropriately to conflicts.Develop and manage client touchpoints; track and schedule client communications; manage client relations to ensure retention; perform quality control and customer service reviews.Participate in weekly management meetings.Manage the business to limit revenue loss, theft, or shrinkage of monies and equipment.Develop, implement, and maintain marketing and operating strategies to maximize facilities' revenue.Exchange ideas and options with other managers to formulate policies, programs, and solutions.QualificationsProven experience as both a Garage and Valet Manager required. #J-18808-Ljbffr

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