Sr Manager, Reliability Engineering and Operations

2 weeks ago


Roxborough Park, United States Charles Schwab Full time

Position Type: RegularYour opportunity


At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.



The Sr Manager, Reliability Engineering and Operations is enthusiastic about leading technology teams responsible for delivering exceptional application and production support. You need to have a proven track record of critical thinking skills with laser focus on pragmatic problem solving and production support, and customer satisfaction. We require strong ethics, critical thinking skills, and the ability to partner with and influence business partners, product teams, and technologists across the organization. The right candidate will have a strong background in leading and developing 24 X 7 support teams.



Essential Functions:

Leadership & Management:
Leading and mentoring a Production Operations team for Schwab’s Workplace Financial Services Technology team fostering a culture of continuous improvement and innovation
Collaborating with cross-functional teams to ensure alignment on reliability and performance goals
Hands-on technical leader who will lead the team from the front and be able to inspire thought leadership in the team
Identifying tactical and strategic opportunities to improve service health, performance, reliability, and telemetry
Driving a shift-left mindset and influence architectural decisions to ensure resiliency and scale at the outset of software development process
Advocating automation to ensure teams are following patterns to ensure repeatability, consistency, and portability
Identifying toil and technical debt, develop a comprehensive plan and lead the team through the process of execution


Reliability & Performance:
Conducting post-mortem reviews to identify areas for improvement and implement solutions to enhance system reliability
Implementing and promoting performance engineering practices to ensure optimal system performance
Developing and executing strategies for destructive testing to identify potential points of failure and improve system resilience
Working closely with development team to define a sustainable operating model for Mobile applications focusing on platform scale, availability, fault tolerance and performance
Leading the team with data driven mindset focusing on addressing key performance metrics such as MTTD, MTTR, Availability in close collaboration with development teams


Production Engineering & Operational Support:
Overseeing production engineering efforts to ensure systems are designed for operational excellence and reliability
Providing technical guidance as needed during incidents and daily work
Providing leadership around incident management and root cause analysis to resolve production issues and prevent recurrence
Establishing and maintaining operational support practices, including monitoring, alerting, and incident response
Leading the team in their SRE maturity journey

Continuous Improvement:
Driving continuous improvement initiatives in reliability, performance, automation, and operational support
Staying current with industry trends and best practices to ensure our systems and processes remain in line with SRE tenets


What you have


Required Qualifications:

10+ years of experience running 24/7/365 application support teams responsible for enterprise applications, infrastructure, and systems.
10+ years of experience in measuring, tracking, improving, and reporting on SLO/SLA’s/KPI’s
7+ years of experience supporting enterprise applications in production.
5+ years of experience working Enterprise ITSM Business Processes.
ITIL Experience with Enterprise Systems that includes but not limited to:Event and Incident Management
Release and deployment
Enterprise Change Management experience


Available for after-hours calls/incident management
Experience managing multi-shift-based teams
Recent experience leading operations organization that focuses on event and incident management
Experience in monitoring tools with a focus on ITIL capabilities
Experience with GitHub, Bamboo, Bitbucket, Splunk, ThousandEyes, and AppDynamics






What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance



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