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Room Attendant

4 months ago

Miami Beach, United States Loews Hotels Full time

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

  • Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
  • Cleans and sanitizes all assigned rooms and bathrooms
  • Follows the designated sequence of room assignments
  • Cleans guestroom windows to hotel standards
  • Replaces all amenities and linens according to hotel standards
  • Keeps cart and linen closets clean and orderly
  • Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
  • Notifies Supervisors of discrepancies such as vacant rooms, etc.
  • Turns in lost and found items as per hotel standards
  • Reports items of value left unsecured in hallways and guestrooms
  • Cleans assigned rooms within shift time requirements, passing all inspections
  • Removes Room Service trays from rooms and places in on floor by room entrance
  • Replaces burned out light bulbs according to hotel standards
  • Assists in preparation and deep cleaning of VIP rooms
  • Cleans spots on walls
  • Cleans spots on carpets
  • Completes special cleaning projects
  • Refills cleaning bottles with chemicals according to department guidelines
  • Applies excellent guest relations skills when interacting with guests
  • Interacts with guests in a friendly and professional manner
  • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
  • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
  • Satisfies guest requests for information and services
  • Demonstrates a friendly attitude to co-workers and all other hotel staff
  • Treats guests and other employees with courtesy and respect
  • Consistently maintains a positive attitude that ensures the best guest experience
  • Gives recognition to repeat guests
  • Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind
  • Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken
  • Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
  • Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
  • Thorough knowledge of proper cleaning methods for various surfaces
  • Uses proper chemicals when cleaning as described by the department's procedures
  • Thorough knowledge of proper carpet and upholstery care policies and procedures
  • Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
  • Performs all duties in a timely and professional manner
  • Performs a visual inspection before leaving any areas
  • Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
  • Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
  • Observes hotel telephone etiquette, message, and call handling procedures
  • Reads departmental log book and bulletin board on a daily basis
  • Observes guidelines for using and maintaining all pertinent equipment
  • Complies with all specific HOSTAR policies and procedures
  • Follows policies and procedures in preparing for and performing turndown service
  • Attends all department meetings as scheduled
  • Maintains assigned closets and employee areas in accordance with established policies and procedures
  • Demonstrates ability to provide coverage in related departments as directed
  • Special projects and duties as assigned
General
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
Qualifications
  • Service orientation
  • Able to work as part of a dynamic quality-driven team
  • Basic English language skills
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
  • Able to work a flexible schedule, including weekends and holidays