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Quality Assurance Manager
21 hours ago
divh2Quality Assurance Manager - Richmond, VA/h2pStart a Watco Career and Discover the Difference/ppKeep the worlds supply chain moving. Thats what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs./ppWhether youre at one of these locations or in a support-services role, theres one thread that ties everyone together. Were all on the same team./ppHeres what you can expect from Watco:/pulliAward-winning culture recognized by Forbes and Newsweek/liliCompetitive compensation and benefits/liliPaid on-the-job training with peer trainers/liliOperations training at the Safe Performance Center in Birmingham, Alabama/liliLeadership and development programs offered through Watco University/liliCareer advancement opportunities/li/ulpstrongGeneral Purpose/strong/ppThe Quality Assurance Manager is responsible for leading the quality assurance program at the respective WMS facility. The Quality Assurance Manager implements and maintains processes in accordance with the WMS Quality Policies and Procedures, Association of American Railroads (AAR), Manual of Standards and Recommended Practices, Specification for Quality, and related AAR rules and technical standards. The Quality Assurance Manager is also accountable for achieving targets established for customer satisfaction and profitability by improving quality and service delivery. The Quality Assurance Manager is responsible for creating, reviewing, analyzing, accepting or rejecting, as applicable, reports for nonconformance data with a focus for continuous improvement. The Quality Assurance Manager must participate in AAR, FRA, Customer or Internal Quality Assurance facility audits and certification events./ppstrongDuties and Responsibilities/strong/pulliParticipates and supports Widely Important Goals (WIG)/liliLeads Quality Team communication; ensures QA updates are rolled out at the facility/liliEnsures implementation, oversight, and management of the Quality Assurance Program on a site level basis/liliLeads internal audits, external audits (AAR, customer, etc.), and customer site visits/liliEvaluates quality workload demands to determine adequate resource allocation to support facility Quality Assurance/liliEnsures process nonconformances (PNC) are accurately entered/reported into the PNC Intelex application/liliAnalyzes process nonconformance data with a goal of identifying continuous improvement opportunities/liliCommunicates quality improvement opportunities to site production management, and partners with production management in leading changes to improve overall results./liliSupervises and/or coordinates daily activities for Inspections/liliEnsures adherence to WMS safety policies and procedures/liliRecommends personnel actions for QA department including hiring, disciplinary action, performance management, promotions and other personnel changes;/liliContributes to the overall performance from the standpoints of safety, quality, profitability/liliManages in-process inspection and final inspection audits to ensure compliance with quality program/liliFacilitates root cause and corrective action processes with cross-functional operations team/liliIdentifies improvement opportunities for WMS procedures and practices and communicates details to the Corporate Quality leadership/liliEnsure all required customer regulatory and WMS standards, specifications and instruction are maintained/liliEvaluates and coordinates with the Plant Manager and Functional Leaders the quality training needs/liliPerforms other duties as required by Corporate Quality leadership/li/ulpstrongKnowledge, Skills and Abilities/strong/pulliProficient in computer software applications, including Word, Excel, Outlook, MS Visio, Intelex, Entrust, Syspro/liliAbility to develop and maintain positive working relationships/liliExcellent oral communication skills with the ability to positively influence team members at all levels of the business/liliAbility to organize and prioritize tasks, and tasks of the team/liliAbility to develop and maintain positive working relationships and teamwork with proven leadership skills/liliAbility to pay close attention to detail/liliAbility to make independent judgments within scope of responsibility/li/ulpstrongEducation and Experience/strong/pulliHigh school diploma required; Bachelors degree in business or related field preferred/liliFamiliar with ISO compliant quality system and related elements./liliMinimum of 3 years in a quality role preferred./liliSwitching and Railcar Repair experience preferred./liliClasses or training in quality programs, quality auditing or quality inspection preferred./li/ulpstrongPhysical Demands Work Environment/strong/pulliRequired to use personal protective equipment as environmental conditions dictate/liliAbility to work in all weather conditions including hot/cold, dry/wet and dusty conditions/liliPosition is required to exert up to 50lbs of force occasionally/liliTravel is required approximately 15% of the time./li/ul/div
