Store Manager

Store Manager Position at Walgreens Join to apply for the Store Manager role at Walgreens. 5 days ago Be among the first 25 applicants. Job Objectives Manages the operation of a Walgreens store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities / Tasks Customer Experience Monitors and analyzes the customer service provided by team members, offers reminders, training and encouragement, and develops action plans for improvement in retail and pharmacy. Greets customers and clinic patients and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful experience, including interpersonal habits and Walgreens service traits. Resolves customer complaints and helps respond to customers’ special needs. Operations Supervises operation of the store and pharmacy, including opening/closing, shifting, task delegation and scheduling team members. Supervises control of store money, including register counts, withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping. Supervises merchandising by planning and implementing sets and resets, displays, promotions and discount pricing. Analyzes inventory trends and supervises inventory management, ordering, liquidating, and leveraging company resources to avoid out‑of‑stock and overstock. Supervises receiving, stocking, pricing, returning and transferring of merchandise. Ensures execution of District Manager operational feedback. Implements store organization through hiring, placement, scheduling and delegation. Ensures store/grounds are clean and presentable; manages repair, maintenance and emergencies. Manages operations of assigned location in compliance with all applicable laws and regulations, including sale of alcohol, tobacco, fresh food and pharmacy products. Ensures staff has working knowledge of all computer and technology systems and contacts IT support for system problems. Complies with all company policies, procedures and maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Daily Planning and Execution Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. Business Performance Management Analyzes financial and performance data; develops action plans to increase sales and control costs. Reviews KPIs daily and prepares to discuss with district management. Reviews and analyzes asset protection data and implements action plans to reduce loss. Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance, including serving as a pharmacy technician when permitted. Analyzes clinic performance indicators and works with Clinic Coordinator or Manager to ensure performance and support. Business Planning Identifies sales opportunities to ensure growth and performance of the store and pharmacy. Manages inventory levels through ordering, stock keeping, liquidating and anticipating fast‑selling items and seasonal changes. People and Performance Management Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and recognition. Monitors and ensures timely completion of required training programs, including pharmacy training. Makes hiring, promotion and termination decisions. Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate. Develops employee performance plans and follows up on deadlines. Monitors and approves team member compensation. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with all corporate policies and applicable employment laws, with fairness for all team members. Communicates regularly with team members through one‑on‑one discussions, group meetings and open channels. Training and Personal Development Participates in company and on‑the‑job training to improve skills and productivity, and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months in Store Manager Position. Follows performance improvement plans offered by District Manager. Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification as required). Seeks self‑development by monitoring own performance, setting high personal standards, learning about retail and management, and learning about pharmacy. Communications Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives. Conducts community outreach (e.g., speaks with community members and physicians in area). Assists District Manager in planning and attending community events. Basic Qualifications Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible within 12 months of start date. Willingness to work flexible schedule including extended days, evenings and weekend hours. Preferred Qualifications Bachelor’s Degree. PTCB or ExCPT Certification. Three years retail management experience, including supervising others, managing and assigning work. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. Equal Opportunity Employer Statement We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. Seniority Level Not Applicable Employment Type Full‑time Job Function Sales and Business Development Location and Salary Downers Grove, IL $74,000 - $92,000 2 weeks ago Referral Information Referrals increase your chances of interviewing at Walgreens by 2x. Get notified about new Store Manager jobs in Downers Grove, IL. Job Boards Reference Will remain open until filled. To review benefits, copy and paste the URL into your browser jobs.walgreens.com/benefits. #J-18808-Ljbffr