Absence Customer Experience Specialist
1 week ago
Absence Customer Experience Specialist - Arizona Join to apply for the Absence Customer Experience Specialist - Arizona role at ComPsych. As an Arizona based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment. Responsibilities Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies Handle high volume of incoming calls in a prompt and professional manner Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps Meet & adhere to attendance and schedule, production and performance metrics, and quality goals Maintain complete and accurate documentation of leaves within our proprietary database Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times Maintain a positive, empathetic, and professional behavior towards the customers at all times Provide accurate, professional, and timely responses to communications from internal and external clients Prioritize and organize daily responsibilities in order to meet all deadlines Engage in ongoing education and training around laws, policies and service delivery Provide innovative ideas that can support the ongoing growth of the Absence Department Other duties as assigned Qualifications Bachelor’s Degree preferred, High School Degree or equivalent required 1-3 years Customer Service experience required Call Center experience preferred Employee benefits administration and/or FMLA administration a plus Exceptional communication and organization skills, with strong focus on customer service Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills Computer literate and proficient in Microsoft Office Suite Bilingual Spanish is a plus High-speed internet and a professional workspace that is free from distraction, disruption or outside noise Benefits Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Mental Health Care EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Applicant Privacy Notice #J-18808-Ljbffr
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Leave of Absence Oracle HCM
3 weeks ago
Chicago, United States Grant Thornton LLP Full timeJob TitleGrant Thornton is seeking an Associate - Leave of Absence Oracle HCM (HRIS) Specialist to join the team.Job DescriptionWe are seeking a detail-oriented and globally experienced Associate Leave of Absence Oracle HCM Specialist to join our internal People & Culture/HRIS Technology team. This in-house role will focus on supporting and optimizing leave...
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Customer Experience Specialist
3 weeks ago
Chicago, United States The RealReal Full timeAbout The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for...
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Leave of Absence Oracle HCM
1 week ago
Chicago, United States Chicago Staffing Full timeAssociate - Leave Of Absence Oracle Hcm (Hris) Specialist Grant Thornton is seeking an Associate Leave Of Absence Oracle Hcm Specialist to join the team. This in-house role will focus on supporting and optimizing leave management processes across multiple jurisdictions using Oracle Hcm. As a member of our People & Culture function, you will work closely with...
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Leave of Absence Oracle HCM
2 weeks ago
Chicago Heights, United States Grant Thornton Full timeGrant Thornton is seeking an Associate - Leave of Absence Oracle HCM (HRIS) Specialist to join the team. Approved office locations can be found below. We are seeking a detail?oriented and globally experienced Associate Leave of Absence Oracle HCM Specialist to join our internal People & Culture/HRIS Technology team. This in?house role will focus on...
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Customer Experience Specialist/Concierge
6 days ago
Chicago, Illinois, United States Hallmark Full time $40,000 - $70,000 per yearPay $18.25/hourFull-time 6:00am - 3:00pm or 3:00pm - 11:00pmAt The Hallmark, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When...
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Leave of Absence Oracle HCM
3 weeks ago
Chicago, United States Grant Thornton (US) Full timeLeave of Absence Oracle HCM (HRIS) Specialist (Associate) 2 days ago Be among the first 25 applicants Job Description Grant Thornton is seeking an Associate – Leave of Absence Oracle HCM (HRIS) Specialist to join the team. Approved office locations can be found below. We are seeking a detail-oriented and globally experienced Associate Leave of Absence...
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Leave of Absence Oracle HCM
6 days ago
Chicago, United States Grant Thornton Full timeLeave of Absence Oracle HCM (HRIS) Specialist (Associate) 2 days ago Be among the first 25 applicants Job Description Grant Thornton is seeking an Associate Leave of Absence Oracle HCM (HRIS) Specialist to join the team. Approved office locations can be found below. We are seeking a detail-oriented and globally experienced Associate Leave of Absence Oracle...
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Leave of Absence Oracle HCM
1 week ago
Chicago, United States Chicago Staffing Full timeAssociate - Leave Of Absence Oracle Hcm (Hris) SpecialistGrant Thornton is seeking an Associate Leave Of Absence Oracle Hcm Specialist to join the team. This in-house role will focus on supporting and optimizing leave management processes across multiple jurisdictions using Oracle Hcm. As a member of our People & Culture function, you will work closely with...
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Area Customer Experience Specialist
3 weeks ago
Chicago, United States Huntington Bank Full timeArea Customer Experience Specialist - Float- Uptown Chicago page is loaded## Area Customer Experience Specialist - Float- Uptown Chicagoremote type: Officelocations: Chicago, ILtime type: Full timeposted on: Posted Todayjob requisition id: R0066532# **Description****Summary:**As an Area Customer Experience Specialist (ACES), you will provide a best-in-class...
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Senior Manager, Workday
2 weeks ago
Chicago, IL, United States Kraft Heinz Company Full timeStaff Technical Specialist - Time & Pay Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs)...
