Veterinary Client Service Representative
3 weeks ago
Veterinary Client Service Representative VCA Laguna Niguel Animal Hospital, located in the heart of Laguna Niguel, is seeking an amazing candidate with veterinary reception experience for a full-time Client Service Representative position. We are a four-doctor primary care veterinary practice that offers wellness and sick appointments, preventative care, general surgery, and dental services. Our practice needs a friendly, caring and compassionate customer service oriented animal lover that will wow our clients and help our front desk run smoothly. DUTIES INCLUDE: Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control) Managing medical records, charts, reports and correspondence Supporting doctors, technicians, and management Driving VCA initiatives for positive client experience and retention Maintaining a clean, organized, and courteous environment for our clients and patients QUALIFICATIONS: Compassion for pets and people—as well as awareness and understanding of others’ reactions Proven decision-making skills to choose the most appropriate course of action The ability to integrate new information into problem-solving Ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste The pay range for this position is $18.00 to $20.00 per hour depending on experience. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more Benefits are determined by full-time or part-time status. We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com Seniority level Entry level Employment type Full-time Job function General Business, Other, and Health Care Provider Veterinary Services #J-18808-Ljbffr
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Client Service Coordinator
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Client Service Coordinator
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Laguna Niguel, CA, United States Banfield Full timeSUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...
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Client Service Coordinator
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Laguna Niguel, CA, United States Banfield Full timeSUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...
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