Referral Coordinator, Bilingual Westwego Clinic
3 months ago
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Bilingual Referral Coordinator is a highly visible customer service and patient-focused role. The incumbent in this role works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly. He/She operates in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Coordinates and processes patient referrals to completion with precision, detail and accuracy.
Definition of completion:
- Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
- Orders have been approved (when needed).
- Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.
- Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
- Completes orders with proper documentation on where patient is scheduled and how patient was notified.
- Referrals have been sent to specialist office & confirmed receipt.
- Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Effectively communicates the physicians/clinicians needs or outstanding items regarding to patients.
- Enters all Inpatient and Outpatient elective procedures in HITS tool.
- Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
- Participates in Super Huddle and provides updates on high priority patients referrals.
- Addresses referral based phone calls for Primary Care Physicians panel.
- Completes and addresses phone messages within 24 hours of call.
- Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)
- Retrieves consultation notes from the consult tracking tool.
- Follows up on all Home Health and DME orders to ensure patient receives services ordered.
- Provide extraordinary customer service to all internal and external customers (including patients and other
- ChenMed Medical team members) at all times. Utilization of patient messaging tools.
- Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of medical terminology, CPT, HCPCS and ICD coding desired
- Detail-oriented with the ability to multi-task. Must be open to cross-functionally training in referrals and back office duties
- Able to exercise proper phone etiquette with the ability to navigate proficiently through computer software systems
- Team-oriented with the ability to work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner
- Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
- Ability and willingness to travel locally within the market up to 10% of the time
- Spoken and written fluency in English; Bilingual a plus
- Knowledge of medical terminology, CPT, HCPCS and ICD coding desired
- An understanding of the company's patient population, including the complexities of Medicare programs
- Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.
- An understanding of the company's patient population, including the complexities of Medicare programs
- Detail-oriented with the ability to multi-task.
- Able to exercise proper phone etiquette.
- Ability to navigate proficiently through computer software systems & use technology.
- Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
- Spoken and written fluency in English; bilingual preferred.
- High School diploma or equivalent required
- A minimum of 1 year of referral experience in a healthcare setting required.
- Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
- Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
- Healthcare experience within the Medicare Advantage population preferred.
- Medical Assistant certification preferred
- CPR for Healthcare Providers is preferred
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
-
Westwego, United States ChenMed Full timeReferral Coordinator, Bilingual Westwego Clinic at ChenMed summary: The Bilingual Referral Coordinator at Westwego Clinic is responsible for coordinating patient referrals and ensuring a smooth referral process for optimal healthcare delivery. This role requires excellent customer service skills, attention to detail, and the ability to communicate...
-
Westwego, United States ChenMed Full timeReferral Coordinator, Bilingual Westwego Clinic at ChenMed summary: The Bilingual Referral Coordinator at Westwego Clinic is responsible for coordinating patient referrals and ensuring a smooth referral process for optimal healthcare delivery. This role requires excellent customer service skills, attention to detail, and the ability to communicate...
-
Westwego, United States ChenMed Full timeReferral Coordinator, Bilingual Westwego Clinic at ChenMed summary: The Bilingual Referral Coordinator at ChenMed plays a critical role in ensuring a seamless referral process for patients by coordinating with various stakeholders including patients, insurance representatives, and healthcare professionals. They are responsible for managing patient...
-
Westwego, United States ChenMed Full timeReferral Coordinator, Bilingual Westwego Clinic at ChenMed summary: The Bilingual Referral Coordinator at ChenMed plays a critical role in ensuring a seamless referral process for patients by coordinating with various stakeholders including patients, insurance representatives, and healthcare professionals. They are responsible for managing patient...
-
Westwego, United States ChenMed Full timeReferral Coordinator, Bilingual Westwego Clinic at ChenMed summary: The Bilingual Referral Coordinator at ChenMed plays a critical role in ensuring smooth communication between patients, insurance representatives, and healthcare providers. This position prioritizes patient referrals, schedules appointments, and maintains accurate documentation to enhance...
-
Westwego, United States ChenMed Full timeWe're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to...
-
Referral Coordinator, Bilingual Westwego Clinic
3 months ago
Westwego, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Westwego Medical Assistant Primary Care
1 week ago
Westwego, Louisiana, United States UnitedHealth Group Full timeJob Title: Medical Assistant Primary Care PlusLocation: Westwego, LAJob Summary:UnitedHealth Group is seeking a skilled Medical Assistant to join our team in Westwego, LA. As a Medical Assistant, you will provide quality nursing care to patients and assist physicians and nurse practitioners in the clinical setting. This is a full-time position that requires...
-
Primary Care Medical Assistant Westwego
3 weeks ago
Westwego, Louisiana, United States UnitedHealth Group Full timeCompany Overview:UnitedHealth Group is a leading healthcare company that aims to simplify the healthcare experience and create healthier communities. Our mission is to help people live healthier lives and make the health system work better for everyone.Job Summary:We are seeking a highly skilled Medical Assistant to join our team in Westwego, LA. As a...
-
Speech Language Pathologist
2 months ago
Westwego, United States SLPJobs.com Full timeJob DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Sunbelt Staffing is working with a Westwego, LA school district to hire a full time Speech Language PathologistJob Description:Full-Time 37.5 Hours Weekly W2 Position High School Setting Full Clinical Team Job Requirements:LA SLPLicense Provide Supervision In order to be...
-
Westwego, Louisiana, United States ChenMed Full timeCompany Overview:At ChenMed, we're revolutionizing healthcare for seniors. As a family-owned and physician-led organization, our unique approach empowers us to improve the health and well-being of the populations we serve. We're expanding rapidly, seeking compassionate professionals who share our mission.Salary: $40,000 - $60,000 per year, depending on...
-
Bilingual Medical Assistant
5 months ago
Westwego, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Westwego, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people...
-
Westwego, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Westwego, United States ChenMed Full timeWere unique. You should be, too. Were changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? Were different than most primary care providers. Were rapidly expanding and we need great people to join...
-
Westwego, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Westwego, Louisiana, United States ChenMed Full timeAbout Us:ChenMed is a pioneering healthcare provider dedicated to improving the lives of seniors. Our innovative approach emphasizes patient-centered care, compassion, and teamwork. We're growing rapidly, seeking experienced professionals who share our commitment to excellence.Job Title: Medical Assistant & Patient Care CoordinatorCompensation Package:...
-
Part-time Finance Coordinator
1 week ago
Westwego, Louisiana, United States Archdiocese of New Orleans Full timeWe have an opening for a Finance Assistant to support our operations at Our Lady of Prompt Succor & Holy Guardian Angels in Westwego. The successful candidate can expect an estimated annual salary of $40,000 - $50,000, commensurate with experience.This role involves maintaining accurate financial records using QuickBooks, working closely with the finance...
-
Medical Assistant Primary Care Plus Westwego, LA
2 months ago
Westwego, United States UnitedHealth Group Full timeAt UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start...
-
Home Health Physical Therapist Opportunity
3 weeks ago
Westwego, Louisiana, United States LHC Group Full timeJob OverviewWe are seeking a skilled Physical Therapist to join our team at Egan-Ochsner Home Health in Westwego, Louisiana.The ideal candidate will have a passion for delivering high-quality patient care and be committed to helping individuals achieve their optimal level of function and well-being.About the RoleThis is an exciting opportunity to work as a...
