Director, Command Center

Job Description Summary This role will lead strategic initiatives across product development and delivery within the current Command Center Software Platform (CCSP). This role blends advanced analytics, AI tools, product strategy, and operational execution to drive measurable impact across healthcare systems. As a senior leader within the Delivery organization, the Director will serve as a key liaison between Product and Delivery teams, ensuring that innovation is grounded in operational realities and informed by data. The ideal candidate brings expertise in hospital operations, AI or consumer‑facing conversational products, and LLM‑based product development, along with a proven ability to lead cross‑functional teams and influence decision‑making at the executive level. This is a remote position open across the continental US. The role will require weekly travel to customer sites Monday‑Thursday. Key Responsibilities Customer Delivery Lead and manage Command Center engagements from scoping through delivery, ensuring alignment with client goals and strategic priorities. Guide the design and execution of CCSP, simulation, and forecasting tools. Interface with customers to understand problem statements and configure CCSP with a problem‑backed approach. Translate requirements into clear product specifications and user stories. Partner closely with Engineering team to ensure product is built to specifications and ready for customer use. Facilitate alignment across engineering, product, and delivery functions to ensure seamless execution and adoption. Product Ownership Develop Command Center product strategy and success metrics for ambiguous problem spaces within healthcare operations. Use customer feedback to drive product development. Lead innovation within current Command Center Software Platform (CCSP) – e.g., creating user‑friendly analytics, prototyping and piloting new LLM use cases. Spreadhead beta testing and revision of requirements for next‑generation product. Create structure, clarity and drive delivery of the Command Center product roadmap. Own and drive the program delivery for new product solutions and enhancements, ensuring alignment with business goals and customer needs. Define success metrics, pilot evaluation frameworks, and feedback loops to inform product readiness and scalability. Lead the development of analytics frameworks to evaluate program performance, user engagement, and operational impact. Develop strategy on migrating to new platforms. Team Leadership & Development Communicate program outcomes, risks, and opportunities to executive leadership with clarity and impact. Mentor and guide delivery teams, fostering a culture of experimentation, learning, and continuous improvement. Invest in skill development of junior analytic team members. Champion best practices in product development, agile delivery, and data‑driven decision‑making. Requirements 7+ years of product management experience, ideally with prior ownership of a complex, high‑impact product area. Experience leading cross‑functional product initiatives across product, engineering, design, and operations. Fluency with technical systems and ability to work closely with engineering and delivery partners. Strong user research and data analysis skills; able to generate insights from both. Bachelor's degree in Engineering, Mathematics, Statistics, Health Sciences or a related discipline; Master’s degree preferred. Ability to travel globally up to 75%. Desired Qualifications Data‑driven, first‑principles thinker who thrives in high‑velocity, cross‑functional environments. Proactively use the latest AI tools to accelerate ideation, prototyping, and problem‑solving. Collaborative leader with a strong sense of ownership and a deep personal connection to our mission. Deep curiosity and humility, especially about healthcare operations and complex care delivery. Bonus: Experience working in high‑growth startup environments with rapidly evolving business needs. Additional Information We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions the pay range for this position is $154,400.00‑$231,600.00 Annual. This position may also be eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). GE HealthCare offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID‑19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No #J-18808-Ljbffr