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Housekeeping Room Attendant

2 months ago

Carlisle, United States Palette Hotels Full time

Position: Housekeeping Room Attendant - Homewood Suites by Hilton Carlisle, PAJob Description: The Housekeeping Attendant is responsible for the cleanliness of guest rooms.Required Skills and Requisites: •Service orientation. Knowledge of principles and processes for providing customer and personal services.•Excellent communication skills. Ability to convey information and ideas•Ability to read and understand directions on cleaning chemicals.•Ability to use chemicals and equipment in a safe and efficient manner.*Weekend Evening and Holidays availability is a must. Responsibilities and Duties: •Obtain room assignments from your Supervisor at the beginning of the shift•Check your cart to make sure it is correctly stocked•Know the correct procedure for entering a guest room.•After entering a room, move your cart across the opening of the room door with the open side of the cart facing the room.•Follow a set pattern of steps for daily cleaning of occupied and check-out rooms so nothing is missed.•Check room for damages furniture and equipment.•Report all damage and missing items to your Supervisor immediately.•Any items found in guest rooms. Lobby, corridor, or in the back of the house are to be returned to Lost and Found with the following information: Date, where found and finder's name.•Before leaving a guest room, give the entire room one last inspection.•Notify Housekeeping that the room is clean and whether it is occupied or vacant.•Restock your card, remove any trash and dirty linen, at the end of the shift so it is ready for the next day.•Respond to guest questions.•Provide guest assistance, directions, and information as requested.•Report all suspicious persons or activities, hazardous conditions, etc., to the Safety/Security Department.•Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.•Perform other duties as requested by SupervisorAt Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.