Business Consultant

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. Job Summary This position is responsible for the retention of selected high value Business segment customers, acting as the 1:1 “face” of NRG brands consulting on all customer electricity needs. The individual in this role must possess analytical skills, be highly knowledgeable in the front and back office CCS system and have a high degree of knowledge of current electricity products. This person must also be proficient in high bill resolution as well as energy efficiency and conservation principles. Professionalism is paramount as Business Consultants are expected to provide a superior customer care experience in daily face-to-face interaction with NRG Business customers and prospects. Consultant will be assigned to specific Business accounts (approximately 200 - 500) to act as the liaison between the customer and NRG. Consultant will be judged on his/her ability to meet or exceed targets for business sales, customer attrition and customer satisfaction. The Consultant will represent a single resource to their customers for anything they might need from NRG. This will personalize our relationship with our top customers while simplifying the service model. Consultant will initiate and lead customer site visits to top-value Business customers to ensure: Customer is comfortable in their understanding of how they are billed; usage and demand; TDSP charges and other billing determinates. Customer understands the product they are on and how it functions. Educate the customer on energy efficiency and steps they can take to lower usage and peak demand that will positively impact their business. Evaluate customer products coordinate rate changes to save the accounts as needed Consultants will be equipped with a notebook PC laptop that allows them to connect to CCS. This will allow them to make updates/changes and provide on‑site solutions to the customer upon request. Communicate new products, programs, services to customers. Consultant will provide accurate and timely updates to the BCCD database to document all customer contacts including but not limited to site visits, emails and phone conversations. Act as a “Move Manager” for brand new high‑value customers just joining NRG, who require special assistance in setting up their new location/account. Perform Energy Audits of Business customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements. Have full knowledge and understanding of Audit requirements including check list of data to validate and calculations needed to provide feedback to the customer. Research customer businesses before contacting to become familiar with the kind of business they operate and their history with NRG brands. This could include web research, CCS, Contact Log, etc. Provide feedback to Segment Marketing on significant customer interactions. Be the venue for much needed customer learning on issues such as: Products customers are most interested in Needs they feel are not currently being met What they do/do not like about NRG brands How we can better serve them How they perceive our competitors, etc. Working Conditions Flexibility with work schedule. Frequency of customer visits: Retention customers: minimum of once per quarter unless customer requests more frequent visits. If customer transfers to a term product, the visits likely will be bi‑annually. Business development: Consistent in field prospecting to be achieve or exceed acquisition targets. Frequent in and out of market travel to attend business expos or events. Some overtime may be required as special projects arise. 3+ years of customer service experience required, prior supervisory experience a plus. Experience in customer relationship management (account management) with business customers and business to business sales is required. Commensurate level of relevant experience will be considered in combination with the educational requirement. High School diploma or equivalency required. Bachelor’s degree from an accredited four‑year college or university is preferred. Preferred Qualifications Business Development Experience, specifically in electricity markets Account Management/Business Relationship Management Additional Knowledge, Skills and Abilities Must be able to successfully complete and fully grasp company provided training Must be confident and knowledgeable in all Small Business products and services, TDSP charges and billing components. Strong presentation skills and interpersonal skills. Strong organizational and time management skills. Ability to schedule and arrive to appointments on time. Ability to remain calm and respond quickly to surprising/difficult questions. Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wires pass through product. Consultative orientation Committed to increasing their high bill skills and knowledge base and to providing a positive experience with NRG brands. Interest in moving into a Marketing role a plus. Dependable transportation, valid Texas Driver’s License, and personal liability insurance. A review of the driving record will be required prior to hiring. Emulate our Business positioning: smart choices; your partner in energy management; respect for your time; bringing innovative solutions to you, Customer First, etc. Physical Requirements Occasionally requires lifting as appropriate to perform duties and responsibilities. Occasional exposure to high temperatures while conducting customer visits and prospecting always keeping safety in mind and fully prepared for weather conditions. The base salary range for this position is: $48,320 - $79,728. The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short‑ and long‑term incentives, and program‑specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. 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