General Manager
5 days ago
Opportunity: General Manager
Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Responsibilities:Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Tour and visually inspect the property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
- Supervise the development of and revision of the business plan, annual budget, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.
- In conjunction with the sales leader, develop and implement sales and marketing plans.
- Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends, and implement changes to maximize room revenue.
- Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
- Handle associate issues appropriately and in conjunction with human resources following HHM policies.
- Participate in community affairs and maintain a positive public image for HHM and the hotel.
- Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
- Travel to attend corporate meetings, and sales trips and serve on committees.
- Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
- Create specific, measurable, achievable, realistic, and timely action plans to drive the culture of guest service and above-average GSS scores and remedy guest service deficiencies.
- Oversee sales department operations, and regularly participate in sales calls/client visits.
- Participate in the Chamber of Commerce and local associations to network with members of the neighborhood/community.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Position Requirements
- Associate or Bachelor’s Degree in Business, Hospitality or a related field.
- Previous hotel management experience required.
HHM Hotels is a distinguished and award-winning hotel management and investment company with a portfolio of independent Luxury and Lifestyle, Resorts, Premium Branded and Branded Select hotels spanning the United States and Canada. Our presence in major hospitality markets across the nation positions us as a premier manager of Marriott, Hilton, Hyatt, IHG, and Choice Hotels.
We take pride in operating independent luxury and lifestyle hotels. Known for our adeptness, accountability, and entrepreneurial spirit, HHM Hotels delivers exceptional market-leading outcomes for a wide array of owners, including private equity firms, publicly traded companies, and family office investors.
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