Marketing Operations Manager

Press Tab to Move to Skip to Content LinkJob ID:276452Location Name: CA-FSC SF Off (0174)Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)Job Type: Full TimePosition Type: RegularJob Function: MarketingRemote Eligible:Hybrid ScheduleCompany Overview:At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.The Opportunity:Position: Marketing Operations ManagerMarketing:The Marketing Operations team orchestrates key logistical activities for the organization including contractor and agency management, resourcing and budgets.Your role at Sephora:As a Manager on the Marketing Operations team, you will function as a thought partner to the Director, Operations and Resourcing and play a critical role as the backbone of the Operations team . You will manage external staffing/agency partnerships that augment resourcing capabilities for marketing. You will drive department organization by maintaining critical business information related to Marketing campaigns ranging from internal and external assignments to complex financial data, as well as create operational efficiencies where appropriate, you will:Contractor Management: Lead the Marketing Contractor program and provide recommendations for optimizations. Manage relationships with staffing agencies and liaise with the contingent workforce team and internal partners to ensure successful and timely sourcing, onboarding and offboarding of contractors. Act as the Fieldglass systems expert for the department and troubleshoot problems for cross functional teamsResourcing Management: Collaborate with cross-functional Marketing teams to track resourcing assignments across all campaigns and manage communication with cross functional leads; governing the data entry process for the centralized Master Project ListAgency Management: Lead the management of three high volume production agencies and one translations vendor. Onboard new partners, setting them up for success leading training and acting as the main point of contact for all questions and support. Maintain budget and project trackers, reviewing project quotes and partnering with internal team on agency project resourcing. Collaborate with Sourcing and agencies to execute quarterly and annual SOWs and RFPs to ensure complianceBudget Planning: Manage $5M budget across multiple IOs, including respreads, processing invoices, updating and forecasting tools. Create and manage all Purchase Orders on behalf of Marketing Operations, acting as the Coupa systems expert for the department. Support Marketing Operations in all forms of planning by forecasting team capacity, agency expenses and Creative freelance costsDocumentation Governance: Maintain all process documents for Marketing Operations and continuously update documents as processes shift, simultaneously creating and maintaining dashboard in Smartsheet to house all department information. Build ad-hoc reports, dashboards and budgetary information trackers in Smartsheet for Marketing Operations as neededDemonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.We’re excited about you if you have:•5+ years of experience in marketing operations, ideally in a marketing or creative team, with a solid understanding of marketing assetsStrong Excel and Smartsheet skills (pivot tables, formulas, dashboards, reports). Experience with Fieldglass, Monday.com, Ironclad, or Zip is a plusDaily experience using MS Office and SharePointExperience managing vendors, including creative and staffing agenciesFamiliarity with procurement processes in a corporate or agency settingExperience managing budgets and tracking financial metricsStrong attention to detail, ability to prioritize, and comfort working in a fast-paced, changing environmentThe annual base salary range for this position is $114,000.00- $128,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.While at Sephora, you’ll enjoy…The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.Sephora is an equal opportunity employer and values diversity at our company.We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. #J-18808-Ljbffr