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Manager, Surgical Operational Efficiency Specialist

1 month ago

Houston, United States KARL STORZ Endoscopy - America Full time

Job Summary:

 

Reporting to the Onsite Services Area Manager, the Manager of Surgical Operational Efficiency Specialists for Houston, TX based client location will be directly responsible for the management of all Surgical Operational Efficiency Specialists (SOES) and the maintenance of KARL STORZ service relationships within the facility.

 

Qualifications:

 

  • A minimum education level of a Bachelor’s Degree or equivalent related experience required

  • A minimum of 3 years’ experience in medical repair or sales; preferred background in surgical technology, central sterile processing, or nursing.

  • Knowledge of service-related call-points i.e. Central Processing Dept, Operating Room and Bio-Med.

  • Ability to manage SOES activities included but not limited to; daily troubleshooting of operating room equipment, preventative maintenance checks, in-services, and reporting.

  • Recruiting/interviewing skills.

  • Budgeting and expense control skills.

  • Ability to provide input toward the on-going development and expansion of the Onsite Endoscopic Specialist program. 

  • Ability to critique and set direction for the SOES team.

  • Demonstrated technical proficiency in related software including MS Office and SAP.

  • Ability to effectively prioritize tasks in a project management fashion.

  • Possess exceptional organizational skills and the ability to multi-task.

 

Responsibilities:

 

  • Ensure KARL STORZ Service goals and benchmarks are achieved for direct reports.

  • Provide daily supervision of all Surgical Operational Efficiency Specialists ensuring that all KARL STORZ policies and procedures are followed.

  • Interface with all Surgical Operational Efficiency Specialists accounts on a regular basis, developing relationships with key hospital staff and surgeons to ensure service needs meet the customer’s expectations.

  • Develop contingency plans for team time off and provide support and coverage as needed for all accounts.

  • Provide support to the SOES team during large preventive maintenance checks and Health Stream in-services.

  • Assist in managing audits and inventory control.

  • Encourage consistent quality improvement and learning for the Onsite Endoscopic Specialist team.

  • Act as a partner to KARL STORZ Sales and Surgical Operational Efficiency Specialist teams to manage instrument repair issues

  • Gather and track key, relevant hospital account data

  • Collaborate and strategize with sales executives to improve customer service experience within the OR setting.

  • Timely and effectively communicate customer pain points, as well as provide feasible proposals on improvement.

  • Monitor OES daily activity, ensuring SOES is providing maximum value to the customer by educating and training staff in surgical instrumentation care and handling practices.

  • Conduct yearly performance reviews for Surgical Operational Efficiency Specialists.

  • Identify, develop, and train staff on potential new service programs.

  • Partner with Human Resources to counsel/coach any performance issues as deemed necessary.