Senior Solutions Engineer

Senior Solutions Engineer - Salesforce Midland States Bank is a bank with 140+ years of history and a passion for customer service, community empowerment, and technological innovation. Our culture encourages bright, personalized solutions for every customer and team member. Salary Range: $88,000 – $120,000 annually (base salary). Additional short‑term and long‑term incentives may be included. Comprehensive benefits and total rewards apply. Position Summary This position is responsible for designing, integrating, building, and maintaining Salesforce-based Sales and Financial Services solutions within Midland States Bank. The role ensures scalable, secure, and compliant solutions using the Salesforce Financial Services Cloud platform, supporting business objectives and optimizing system functionality. The Senior Solutions Engineer reports to the Team Lead – Salesforce. Responsibilities Design and architect scalable and efficient Salesforce Financial Services Cloud solutions aligned with business needs. Evaluate and recommend technical solutions, including AppExchange products, to enhance functionality. Manage Salesforce system administration: custom objects, fields, layouts, validation rules. Implement automation: workflows, approval processes, and rules to streamline operations. Ensure data governance: audits, data management, and quality standards adherence. Design and execute test plans for solution validation. Lead Salesforce integrations ensuring consistency and information flow across systems. Collaborate with stakeholders to evaluate integration needs and maintain implementations. Provide technical mentorship to junior team members and serve as a subject matter expert. Support automations, workflows, and approvals for Sales Cloud, Service Cloud, and Marketing Cloud. Share best practices, industry trends, and new features with the team and contribute to the development of internal knowledge resources. Stay current on Salesforce updates and industry best practices. Be task-focused and adaptable in a dynamic work environment. Present ideas clearly and concisely to technical and non-technical audiences. Travel occasionally for training and team meetings; may require work in a Midland office as needed. Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA). Other duties as assigned. Requirements Bachelor’s degree in Computer Science, Management Information Systems, Accounting, Finance, or related field. Minimum 7 years of Salesforce experience, including 3+ years with Financial Services Cloud or related financial implementations. Experience with Salesforce Industries OmniStudio and deployment in banking environments. Knowledge of sales and marketing methodologies including account/territory/opportunity management, demand generation, and lead nurturing. Experience with Salesforce tech stack (administration, JavaScript, Lightning Design System, Apex, Visualforce). Experience with analysis/reporting tools such as Salesforce, SAS BI, MS BI, or Tableau. Salesforce certifications (e.g., Admin, Advanced Admin, Platform) preferred. Ability to diagram customer processes and recommend effective changes. Ability to manage multiple priorities in a dynamic, fast‑paced environment. Strong communication skills (written, verbal, and presentation). Excellent organizational and time‑management skills. Salesforce.com or similar CRM proficiency. Understanding of customer and partner relationship strategies. Knowledge of the customer journey and ability to map touchpoints to the sales process. Basic understanding of API and REST. Basic knowledge of database architecture. Experience in ITIL or formal SDLC methodologies. Excellent oral, written, and interpersonal communication skills with ability to instruct others, interpret documents, and write reports. Ability to deal with complex problems involving multiple facets and variables in non‑standardized situations. Experience with the Sales Process, Cycles and Methodology Familiarity with Salesforce Industries OmniStudio Framework. Experience migrating Salesforce orgs or deploying FSC in a banking or financial institution. Account/territory management Opportunity management Contact management Business development Professional services Partner management Technical consulting Service engineering Experience with Marketing Activity Demand generation Lead nurturing Customer profiling Social & digital media Campaign influence tracking Competencies Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being authentic Emotional intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and affirmative action employer. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. We are an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require reasonable accommodation, please direct inquiries to Midland States Bank Human Resources at HR@midlandsb.com. #J-18808-Ljbffr