Sr. IT Salesforce Solution Architect

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.**The Role:**The **Senior Salesforce Solution Architect** serves as the enterprise leader responsible for the overall Salesforce architecture strategy across multiple business segments and global regions.This role drives Xylem’s **multi-org transformation**, establishing the architectural foundation for a unified customer experience across Sales, Customer Service, and Marketing.The ideal candidate brings deep Salesforce expertise combined with strategic foresight—able to assess when to **consolidate Salesforce orgs** versus **federate and integrate** using **Agentforce, Data Cloud, and AI-driven automation**.This position will directly influence global system design, data governance, and digital roadmap decisions that impact thousands of users across the enterprise.**Core Responsibilities*** **Lead the Salesforce multi-org enterprise architecture**, owning reference patterns for data sharing, identity, cross-org visibility, and long-term org strategy (consolidation vs. federation).* **Define and govern Salesforce strategic direction**, advising CIO/IT leadership on investment paths, license optimization, AI enablement, and platform rationalization.* **Architect and oversee complex, end-to-end solutions** across Sales, Service, CX, and Data Cloud, ensuring alignment with enterprise integration standards and quality delivery practices.* **Drive cross-platform integration** between Salesforce and SAP S/4HANA, CPQ, PIM, eCommerce, and middleware to support scalable, secure enterprise workflows.* **Establish unified data, security, and AI models**, including account hierarchies, governance rules, identity resolution, Agentforce/Eintein adoption, and global privacy compliance.* **Provide leadership and mentorship**, serving as a trusted advisor to global IT/business leaders while developing technical talent and fostering a culture of architectural excellence.**Required Qualifications*** Bachelor’s degree in Computer Science, Information Systems, or related field.* **10+ years** of Salesforce experience, including **5+ years** as a Solution Architect or Enterprise Architect.* Proven success managing or designing within **multi-org, multi-region Salesforce landscapes** (3+ active orgs preferred).* Expertise across **Sales, Customer Service, Customer Experience, and Data Cloud** with strong integration experience (APIs, Mulesoft, Azure, event streaming).* Demonstrated ability to develop **cross-org visibility** frameworks and evaluate **org consolidation vs. AI/Data Cloud federation** strategies.* Salesforce certifications: **Application Architect** or **System Architect** (CTA track highly desirable).**Preferred Qualifications*** Experience with **Agentforce**, **Einstein**, and GenAI implementations.* Familiarity with large-scale manufacturing or industrial B2B environments.* Experience leading architecture for CPQ (Tacton or SAP CPQ) and SSO integrations (Ping, OKTA).* Exceptional communication and executive presentation skills; ability to influence at all levels.**Key Competencies*** Enterprise & Multi-Org Architecture Leadership* Strategic Planning & Executive Influence* AI / Agentforce & Data Cloud Enablement* Data Governance & Integration Design* Change Leadership & MentoringJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology #XylemCareers #GlobalImpact #WaterInnovationbackground, skills and interests.
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