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Customer Service Teller

1 month ago

Denison, United States Bank Iowa Full time

Description:

What You'll Be Doing

As a Teller at Bank Iowa you will be responsible for providing an exceptional client experience, both in person and on the phone in our Denison location. You will be responsible for processing both business and individual banking transactions while managing a cash drawer, which includes balancing cash accurately and efficiently. Tellers also maintain and develop a working knowledge of basic bank products and services; and support the sales and service efforts of the teller team by identifying and referring sales opportunities to the appropriate bank team member. This role offers an exciting opportunity for candidates with prior teller, banking, or some retail sales experience who are interested in beginning a career in banking at Bank Iowa.

  • Provides an exceptional client experience while supporting client banking needs, such as deposits, withdrawals, payments and other typical teller transactions.
  • Answers client questions and inquiries and provides account information both in person and on the phone.
  • Develops relationships with clients and contributes to improving their financial wellness while supporting and furthering their relationship at the bank.

Our Denison location is open between the hours of 8:30 AM to 5:00 PM Monday through Friday and 8:30 AM to 12 PM on Saturdays.

Requirements:

Skills/Experience You'll Need

  • High School Diploma/G.E.D.
  • 6 months to 1 year cash handling and/or client experience, in professional office environment preferred.
  • Ability to exhibit professionalism with internal and external clients.
  • Ideal candidates will have some banking experience, strong customer service focus, ability to listen to customer needs and suggest solutions for those needs, excellent oral and written communication skills, and ability to learn and utilize multiple computer applications.

What you'll love about us

Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here.

  • A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
  • Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allow our team members to think big.
  • Blending work and life As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
  • Continued learning opportunities Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well as, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
  • Community Involvement Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO.
  • Recognition Bank Iowa is proud of our team members who Live our Values. Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year.

Our People-Centered Culture

At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities.

At Bank Iowa, we're proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other like family. If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you.

Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected for all of who they are regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

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