Resident Services Area Manager

3 weeks ago

Dallas, United States LDG Development LLC Full time

LDG Development and our affiliated companies are growing rapidly to produce higher levels of much-needed affordable housing across the nation. Our founding belief that "Everyone Deserves a Quality Place to Live" has resulted in an organization that has now achieved #1 Ranking as an Affordable Housing Developer and our focus on our employees and company culture has resulted in Top Best Places to Work in Louisville each of the last two years. We believe that the foundation of a stable supporting living environment allows individuals to thrive and accomplish their dreams in education, career paths, and more. The overall reputation and quality that LDG puts forward in all business practices is key to keeping our goals alive.

POSITION SUMMARY

The Resident Services Area Manager will work in coordination with the Asset Management team and Property Management to ensure programming is delivered to address residents' needs. The individual will oversee the development of strategic programming that meets resident needs that reflect the organization's belief that "everyone deserves a quality place to live" and help to improve their overall quality of life.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Competence in implementing full range of on-site resident services programming in an affordable multi-family setting.
  • Train new RSCs according to Department standards.
  • Supervise and support for up to six RSCs including at least twice monthly check-ins and monthly site visits to ensure compliance and adherence to departmental standards.
  • Ensure accurate documentation and reporting for assigned RSCs.
  • Establish and maintain partnerships with relevant external organizations and individuals.
  • Provide on-site resident services in the event of vacancies, longer-term absences, etc. to ensure services aren't interrupted for long periods of time.
  • Maintain collaborative relationships with PMC at the regional level.
  • Participate in the development of pilot programs to test new models of service.
  • Participate in relevant local, regional, state, and/or national organizations as assigned.
  • Represent the company at community events.
  • Support a Trauma-informed work environment.
RELATED JOB COMPETENCIES

Communication - Clearly conveying information and ideas verbally or written.

Continuous Improvement - Originating action to improve existing processes, generate ideas, and implement solutions.

MINIMUM QUALIFICATIONS
  • Bachelor's degree in Social Services or Education preferred but not required
  • Relevant 1-3 years of experience as a Social Worker and resident Services Coordinator in an Affordable Housing setting.
  • Exceptional organizational skills preferred.
  • Ability to work independently and prioritize work.
  • Ability to utilize resources effectively.
  • Excellent communication skills (writing and speaking), strong problem-solving and organizational skills.
  • Critical Thinking and problem-solving skills preferred.
  • Ability to travel up to 25% in the DFW, TX area.

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