Banquet Server

Position Summary Provides exceptional food service to property guests during events, special events, and other catered functions, as well as any other property‑hosted event as requested and scheduled. Duties & Responsibilities Serves customers at assigned station quickly, courteously, and efficiently. Obtains food and beverage from prescribed locations and serves customers according to established procedures and using appropriate service techniques. Keeps glasses filled throughout the meal. Observes guests to fulfill any additional requests and to note when the meal is finished. Assists other servers in a cooperative manner to ensure efficient service to guests. Completes assigned side work as directed. Sets dining tables to established standards. Removes any dinnerware, glassware, flatware, and linens that do not meet cleanliness and appearance standards. Completes pre‑, running, and post‑shift side‑work requirements. Familiarizes self with all items on daily menus. Sets tables/room with linens, china, etc., following established procedures. After events, cleans away service and accessories. Clears dirty dishes from tables as guests finish a course (when applicable). Prepares coffee service with appropriate food and beverages as stated in Banquet Event Order. Follows all standard food handling, TIPS, sanitation, and health‑department guidelines. Must wear non‑slip, oil‑resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to Event Manager or Event Captain whenever observed and takes immediate action to resolve emergency situations. OSHA laws require the use of personal protective equipment (PPE) when performing work duties that pose a risk to health or safety. The hotel provides the required PPE and trains team members in its proper use and care. Team members report defective, damaged, or lost PPE or equipment to their manager and maintain strict compliance with hotel policies. Reporting to work as scheduled (on time and regularly) is an essential function of the job. Continuously maintains a neat, clean, organized, safe, and comfortable environment for guests. Assists other servers in clearing, cleaning, and resetting tables. May assist with set‑up and/or break‑down of function space. Notifies management of unsafe conditions, needed maintenance of equipment, and any accidents. Ensures that minors and intoxicated persons are not served alcoholic beverages and reports any related problems to management. Qualifications & Requirements Prior banquet or convention services experience at a comparable property desired. Basic knowledge of food and beverage preparation, service standards of a comparable hotel, guest relations, and etiquette. Ability to serve guests through verbal face‑to‑face interactions, demonstrate a positive attitude and professional demeanor, and possess strong communication and interpersonal skills committed to high guest satisfaction. Basic math skills: addition, subtraction, multiplication, and division. Complete required training as scheduled. Apply common sense to carry out detailed written or oral instructions; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; speak, read, write, and understand English. Work schedules will include holidays, weekends, and alternate shifts to reflect hospitality business needs. At least 18 years of age. Complete TIPS® (Training for Intervention Procedures) alcohol awareness certification at scheduled employment. Have a valid current Food Handlers Card or willingness to obtain one within 30 days of employment. Knowledge of all applicable health standards and federal, state, and local laws, ordinances, regulations, and company policy regarding serving alcohol to minors and intoxicated patrons. Maintain a clean appearance and professional demeanor. #J-18808-Ljbffr