Pool Bartender/Server

2 weeks ago

Dallas, United States Highgate Hotels Full time

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas.

Overview

The Pool Bartender/Server is responsible for the maintenance of all pool stations providing exceptional customer service to all guests.

Responsibilities

* Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. * Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. * Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. * Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. * Maintain the cleanliness of the pool areas, furniture, and service areas of the pools in an organized manner. * Replenish all towels and retail amenities and stock as necessary during the shift. * Assist in opening and closing side-work as assigned. * Assist in ensuring the cleanliness and tidiness of the pool or lounge areas. * Assist guests with service requests when needed. * Ensure overall guest satisfaction. * Perform other duties as requested by management.

Qualifications

* High School diploma or equivalent and/or experience in a hotel or related field preferred. * At least 1 year of progressive experience in a hotel or a related field required. * Flexible and long hours sometimes required. * Ability to stand during the entire shift. * Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

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