Salesforce Architect

Salesforce ArchitectDepartment of TransportationJob Description and DutiesNote: This is a readvertisement. If you have already applied for this vacancy, your application is on file and you do not need to re‑apply.Are you a Salesforce Architect with an Enterprise view? Are you a creative big‑picture thinker but also an in‑depth problem solver?Come work with an energetic and innovative team, comprised of talented staff sourced from across the private sector and government, working together, hyper‑focused and passionate about making public transit better in all regions of California. We’re looking to add a key role to our depth chart, seeking a Salesforce Architect that has knowledge and expertise in integrating Salesforce with other technologies and vice versa, as well as experience with governance and development operations, but who isn’t afraid to roll up their sleeves when the need arises. Have you thought about how you would design a Salesforce B2B Grants Solution that could make the world a better place?The Salesforce Architect is a brand‑new role, charged with designing and building a Grant Management Solution to support an entirely new Caltrans program and process: Customer Success for grantees, including technical assistance for transit agencies for the Division of Data and Digital Services (DDS). Are you looking to do meaningful, exciting, and truly innovative work? This is that role.Join the team modernizing how the Department of Transportation makes grant investments in local projects everywhere in California. Learn which projects local agencies want to build and how they go about doing it using grant funds. Help any number of the 250+ public transit agencies in California modernize so that they can represent their services on Google and Apple Maps and accept payment directly on trains and buses by debit/credit cards. As the Technical Architect for implementing Salesforce, you will be at the start of organizing Caltrans around its thousands of customers (local agencies) – what they want, what they do, what they need help with. Transportation is everywhere and Caltrans is at the center of it all.Under the administrative direction of the Application Development and Support Division (ADSD) Chief (CEA), the incumbent operates at the highest level in discovering, assessing, architecting, and delivering the most complex enterprise solutions using Salesforce for customer‑facing business processes. Assignments require an advanced level of organizational understanding to bridge the strategic intent and practical, technical application. In addition, the incumbent will also advise leadership on formulating IT strategy, policy, and governance for Caltrans's current and emerging technology portfolio.The incumbent acts as a technical lead and solution architect, responsible for defining, designing, developing, documenting, coordinating, and integrating products managed within the Division, implementing IT solutions to meet enterprise business objectives. The incumbent possesses a wide and deep practical technical knowledge base, which includes emerging technologies. The incumbent is recognized as a subject matter expert in their area of specialization, exhibits a mastery level of team leadership qualities and directs the most critical/complex projects.The incumbent acts as a technical architect with primary focus on architecting and managing Caltrans' grant‑making and grant administration lifecycle, customer relationship management (CRM) architecture and workflows, customer success workflows, and case management solutions within Salesforce. They will provide leadership in developing solutions in support of the Division of Data and Digital Services such as the Grants Management System and overseeing activities supporting development/ procurement of such systems, communicating the work to internal and external audiences, and facilitating solution launches. The incumbent performs duties related to the architecture, development, integration, operation, and maintenance of Salesforce implementations including user research, user‑centric design, development or configuration, testing and implementation. The incumbent ensures seamless integration with enterprise middleware solutions such as MuleSoft, API gateways, and other integration frameworks to connect with external systems, leveraging RESTful APIs, SOAP, and event‑driven architecture.Domains: Software Engineering, Information Technology Project ManagementYou will find additional information about the job in the Duty Statement.Working ConditionsThe incumbent may be required to work for extended periods of time in a computer room. This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s current telework policy. While Caltrans supports telework, in‑person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department. The selected candidate may be required to travel to the headquarters location. All expenses to travel to the headquarters will be the responsibility of the selected candidate. The incumbent may be required to travel to other Caltrans offices to support and provide expertise for IT operations.The incumbent may work after regular business hours and/or weekends to perform activities to support business operations and/or systems maintenance. If the incumbent has a Class C driver’s license and utilizes their personal vehicle, they may be reimbursed for travel expenses. The incumbent must carry a cell phone and respond to calls after hours to lead multi‑disciplinary IT professional team(s) in organizing, analyzing, troubleshooting and resolving IT system problems.Minimum RequirementsYou will find the Minimum Requirements in the Class Specification.INFORMATION TECHNOLOGY SPECIALIST IIIAdditional DocumentsJob Application Package ChecklistDuty StatementDepartment InformationCaltrans Mission: Improving lives and communities through transportation.Caltrans Vision: A thriving and connected California.The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.Caltrans Director’s EEO Policy and EEO Statement: https://dot.ca.gov/programs/equal-employment-opportunityPlease Note: Main communication for this position will be through email. Please ensure to include a valid email address on your application.Special RequirementsPursuant to California Code of Regulations § 549.90, this position will be filled via the California Department of Transportation Managerial Selection Program (MSP) process. This process provides for examination and job‑selection specific to each position and consistent with the knowledge, skills, and abilities of the classification.Please read the entire job posting before applying for this position.This is an Open Examination.All applicants must meet the minimum qualifications by the final filing date to participate in the examination.Minimum Qualifications:One year of experience as an Information Technology Specialist II; or Six years of information technology experience, two years of which shall include performance of highly specialized work in a lead or expert capacity on highly complex or specialized information technology systems or services in one or more of the major six domains or a closely related or emerging information technology field.A master’s or doctorate degree from an accredited college or university may substitute for four years of the required general information technology experience. A bachelor’s degree from an accredited college or university may substitute for three years of the required general information technology experience. An associate’s degree from an accredited college may substitute for one year of the required general information technology experience. Only one degree may be used for substitution.When using education to meet minimum qualifications, education must include 15 semester units (or 22.5 quarter units) of information technology or closely related course work.Examination Information: This examination will utilize an evaluation of each candidate’s experience and education (E&E) compared to a standard developed from the class specification. For this reason, it is especially important that each candidate take special care in accurately and completely filling out his or her State application (STD. 678). List all experience relevant to the “Minimum Qualifications” that are listed in the Class Specifications above.This examination will not establish a civil service list; therefore, candidates will not have the ability to transfer their eligibility to other departments. Candidates will be notified in writing of their examination results.If using Out of Class (OOC) experience, you must submit a copy of your signed and approved Out of Class documentation. Failure to do so may result in your Out of Class experience not being considered during the evaluation process of this examination.Education: If using your college education to meet the minimum qualifications, college transcripts must be submitted with your application and SOQ. Unofficial transcripts will be accepted for entrance into the examination, however, official transcripts may be required prior to appointment.Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method.Required Application Package Documents:Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is optional. It may be included, but is not required.Statement of Qualifications – Candidates must provide detailed and specific examples from their professional education, experience, and training that directly answer each of the SOQ questions. Responses to the Statement of Qualifications (SOQ) must be submitted on the Department of Transportation's MSP Statement of Qualifications Form (PM-0504). Submit your completed PM-0504 in the “Additional Documents” section. Select “Other” from the drop‑down menu for Type of Document and enter SOQ for the Description.Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.Desirable QualificationsExperience designing and implementing CRM, Grants, or large‑scale enterprise Salesforce solutions.Proficiency in Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud, etc.) and deep understanding of Salesforce architecture and data modeling.Experience with Apex, Visualforce, Lightning components, APIs and integrations; familiarity with web technologies (HTML, CSS, JavaScript).Salesforce Certified Technical Architect and other relevant certifications.Experience with project management methodologies, standards, tools, change and release management processes.Strong leadership skills with the ability to resolve complex technical issues and mentor junior level development teams.Strong communication skills to effectively collaborate with diverse stakeholders, including technical teams, business leaders, vendor contract resources, and end‑users.Contact InformationHuman Resources Contact: Katie Wong, (279) 234‑2437, Katie.Wong@dot.ca.govEEO Contact: Caltrans EEO Office, (844) 368‑3367, Ask.eeo@dot.ca.govCalifornia Relay Service: 1‑800‑735‑2929 (TTY), 1‑800‑735‑2922 (Voice)Statement of QualificationsA Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant’s education and experience meet the evaluation criteria below and qualify them for the position.Responses to the SOQ must be submitted on the Department of Transportation's MSP Statement of Qualifications Form (PM‑0504). Any SOQ responses that are not submitted on the PM‑0504 will not be scored. Each box provided for your response has been limited to 2000 characters.Each question will be scored individually, therefore, candidates must provide detailed and specific examples, from their professional experience, education, and training, that directly answer the SOQ questions. The SOQ will be utilized as screening criteria for the hiring interview only and will not be used for the purposes of examination. Additional documents to supplement the PM‑0504 will not be reviewed during the SOQ scoring.Statement of Qualifications must address the applicant’s qualifications relative to the following:Describe your Information Technology (IT) education and experience (place of work, duration, position title) that have prepared you for this position.Describe your background/technical experience with Salesforce architecture, including security, integrations with other tools and scalability.Describe your experience and familiarity in discovering, assessing, architecting, and delivering large complex enterprise Salesforce solutions that were considered transformational. Highlight an example and describe your role in the project or effort.Describe your experience providing information to leadership and facilitating collaboration with various teams and stakeholders. Detail your functions, within your present or prior role, and how you influenced change.Additional InformationPlease include MSP# 25MSP048 and the title of the position you are applying for on the STD. 678 application form.Please take this 1‑minute Caltrans Recruitment Survey to tell us how you found out about this job https://www.surveymonkey.com/r/HMQ7LDRVeterans’ Preference will be granted for this examination. In accordance with Government Codes 18973.1 and 18973.5, whenever any veteran, or widow or widower of a veteran achieves a passing score on an open examination, he or she shall be ranked in the top rank of the resulting eligible list. Veteran status is verified by the California Department of Human Resources (CalHR). Instructions on how to apply for Veterans' Preference are on the Veterans' Preference for Examinations form: https://Veterans%27-Preference-for-Examinations-formEqual Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr