Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joseph Hotel - Nashville

The Restaurant Host is responsible for providing a professional and inviting first impression of the restaurant.

Essential Duties & Functions:

You will greet guests in a warm, professional, and timely manner and, after determining the size of their party and accounting for any seating preferences, will escort them to an appropriate table. You will pull out chairs for each guest and ensure that each has the proper tableware available. You will give a brief introduction to the provided menus and answer any immediate questions or concerns the guests may have. You will communicate and track any relevant guest notes or information received. You will answer telephones in a timely and professional manner to provide accurate information and make reservations, as needed. You will develop and implement a deep understanding of luxury service standards.

Supportive Duties & Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. These supportive functions include, but are not limited to: performing general cleaning tasks using standard hotel cleaning products to adhere to health standards, folding napkins and rolling silverware for all meal periods throughout the day to maintain an adequate supply, assisting with room service orders, and attending the required departmental meetings.

Education & Experience: 

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• High School Graduate preferred.
• Prior hospitality experience preferred.
• Ability to obtain any government licenses or certificates as required for the local area.

Physical Requirements:

• Must be able to be on your feet for long periods of time.
• Must be able to navigate uneven stairs and uneven surfaces.
• Must be able to exert up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects through crowded spaces.
• Must be able to meet the appropriate grooming standards.
• Ability to move or push goods on a hand cart/truck weighing a maximum of 200 pounds preferred.

General Requirements:

• Must possess exemplary verbal and written communication abilities.
• Must be able to work effectively with a diverse population of both employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize functions to provide outstanding guest service in a timely manner.
• Must be able to learn and implement the Forbes standards.
• Successful applicants will possess a magnetism emanating maturity and confidence.