Planisware Technical Support Consultant

Job Title: Planisware Technical Support Consultant

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Job Location: Harrisburg, PA (Remote Work)

Job Description:

As a technical consultant, your mission is to design, configure, and deploy Planisware solutions at client organizations. Working as part of a team, you will interact regularly with clients to learn their internal processes and understand the needs of their organization. As you gain experience, you will be taking direct responsibility for critical aspects of the implementation. You will be able to apply your past experience and understanding of Planisware's capabilities to transform business requirements first into a comprehensive system design, and then into a functional, high-quality implementation of the Planisware solution. As a technical consultant:
•You will be part of a project team, learning directly from experienced consultants and participating in key meetings. You will be assigned an individual mentor, who will help you as you progress in your career with Planisware.
•You will be providing Hypercare support to the superusers post deployments/roll-outs
•You will configure, test, deploy, and support Planisware applications for client organizations.
•You will become deeply familiar with the business needs and processes of clients. As you become more skilled at understanding business needs and applying Planisware capabilities, you will be able to propose solutions that both meet requirements and facilitate the client's long-term success.

Key Responsibilities:
Should be able to perform and contribute in below roles:
· Develop in-depth knowledge of Planisware features, functionalities, and best practices.
· Stay updated on new releases and enhancements to the software.
· Assist in the configuration and customization of Planisware to meet organizational needs.
· Work closely with project managers, business analysts, and IT teams to understand user requirements and challenges.
· Analyze existing workflows and processes to identify areas for improvement using Planisware.
· Recommend and implement process enhancements that leverage Planisware capabilities.
· Provide training sessions for end-users and stakeholders to ensure proper usage of Planisware.
· Serve as a point of contact for troubleshooting issues and providing user support.
· Create and maintain documentation related to system configurations, processes, and user guides.
· Liaise with various departments to gather requirements and understand their needs regarding project management and resource planning.
· Communicate effectively with technical teams to ensure alignment between user needs and software capabilities.
· Support change management initiatives related to the adoption of Planisware.
· Facilitate workshops and feedback sessions to gather user input on software improvements.
· Promote best practices in project management and resource planning within the organization.
· Mentor and guide team members on effective use of Planisware tools.
· Oversee the deployment of new features or upgrades to ensure minimal disruption to users.
· Monitor and evaluate the performance of Planisware in meeting organizational goals.
Required Skills:
4 to 8 years of experience in Planisware software configuration and customization
Computer programming experience (object-oriented preferred) – Good to have
Working knowledge of database management and/or Linux
Support process (ITIL), Incident/Service request management, SNOW
Willing to travel (in US east coast region)
Quick learner, efficient multi-tasker, and team player
Strong written and oral communication skills
Bachelor’s degree in engineering/science is required
Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job Developer
Schedule Full-time
Primary Location US-PA-Harrisburg
Organization ERD PPL US

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