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Customer Care Intake Supervisor

4 months ago

Evansville, United States OneMain Financial Full time

The Executive Office of Customer Care Intake Supervisor is responsible for supervising a team, whose primary responsibility is entering concerns received by the company into the system of record for distribution. Key responsibilities include oversight of the unit's functions and performance. This includes, but is not limited to, daily productivity, quality reviews, consistent and clear communication with team, and tracking and reporting to ensure that departmental and organizational goals are achieved.

In the Role

  • Sets goals for performance and deadlines in ways that comply with company's plans and vision.
  • Monitors employee productivity and providing constructive feedback and coaching.
  • Establishes effective professional rapport with both internal & external customers.
  • Maintain a high-performance team; hire and develop talented team members.
  • Perform quality audits monthly for each team member, review results with each team member.
  • Identify and implement process improvements.

Requirements

  • High School diploma or GED.
  • 2-4 years of supervisory experience in a data entry related role.
  • 1-2 experience in thriving in a production goal-oriented environment.
  • Strong attention to detail.
  • Strong knowledge of data entry process and best practices.
  • Must be willing to work flexible hours to support the needs of the business unit.
  • Exceptional verbal and written communication and follow-up skills.
  • Ability to thrive in a fast-paced environment and work well under pressure.

Preferred:

  • Associates degree preferred but not required.

Location: Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)