Client Service Representative

4 weeks ago

MADISONVILLE, United States Tchefuncte Animal Hospital Full time
About Tchefuncte Animal Hospital
At our hospital, Dr. David Moores, Dr. Laura Ferrara, and Dr. Adam Brown provide comprehensive veterinary care for dogs and cats. Our focus on contemporary medicine and other types of care, including dentistry, surgery, boarding, and grooming, helps ensure that our patients are in good hands while under our care.

Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.  In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.  The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.  Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members.  Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners.  Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications
  • Full or part-time
  • Ability to work on weekends
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE


Benefits Offered
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

  • Client Service Representative

    4 weeks ago

    Madisonville, United States Tchefuncte Animal Hospital Full time

    About Tchefuncte Animal Hospital At our hospital, Dr. David Moores, Dr. Laura Ferrara, and Dr. Adam Brown provide comprehensive veterinary care for dogs and cats. Our focus on contemporary medicine and other types of care, including dentistry, surgery, boarding, and grooming, helps ensure that our patients are in good hands while under our care. Position...

  • Client Service Representative

    2 months ago

    Madisonville, United States Heartland Veterinary Partners Full time

    About Tchefuncte Animal HospitalAt our hospital, Dr. David Moores, Dr. Laura Ferrara, and Dr. Adam Brown provide comprehensive veterinary care for dogs and cats. Our focus on contemporary medicine and other types of care, including dentistry, surgery, boarding, and grooming, helps ensure that our patients are in good hands while under our care.Position...

  • Client Service Representative

    3 weeks ago

    Madisonville, United States Tchefuncte Animal Hospital Full time

    Job DescriptionAbout Tchefuncte Animal HospitalAt our hospital, Dr. David Moores, Dr. Laura Ferrara, and Dr. Adam Brown provide comprehensive veterinary care for dogs and cats. Our focus on contemporary medicine and other types of care, including dentistry, surgery, boarding, and grooming, helps ensure that our patients are in good hands while under our...

  • Client Service Representative

    3 weeks ago

    Madisonville, United States Tchefuncte Animal Hospital LLC Full time

    About Tchefuncte Animal Hospital At our hospital, Dr. David Moores, Dr. Laura Ferrara, and Dr. Adam Brown provide comprehensive veterinary care for dogs and cats. Our focus on contemporary medicine and other types of care, including dentistry, surgery, boarding, and grooming, helps ensure that our patients are in good hands while under our care. Position...

  • Client Service Representative

    3 weeks ago

    Madisonville, LA, United States Tchefuncte Animal Hospital LLC Full time

    About Tchefuncte Animal Hospital At our hospital, Dr. David Moores, Dr. Laura Ferrara, and Dr. Adam Brown provide comprehensive veterinary care for dogs and cats. Our focus on contemporary medicine and other types of care, including dentistry, surgery, boarding, and grooming, helps ensure that our patients are in good hands while under our care. Position...

  • Client Service Representative

    4 weeks ago

    Madisonville, LA, United States Tchefuncte Animal Hospital Full time

    About Tchefuncte Animal Hospital At our hospital, Dr. David Moores, Dr. Laura Ferrara, and Dr. Adam Brown provide comprehensive veterinary care for dogs and cats. Our focus on contemporary medicine and other types of care, including dentistry, surgery, boarding, and grooming, helps ensure that our patients are in good hands while under our care. Position...

  • Field Service Representative

    3 weeks ago

    Madisonville, United States Metrie Full time

    Metrie is hiring for a Full-Time Field Service Representative/Merchandiser to oversee the following locations: Madisonville, KY, Henderson, KY, & Vincennes, IN Who We Are Metrie Purpose: We Help People Transform Houses Into Homes North America's largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been...

  • Sample Receiving

    3 weeks ago

    Madisonville, United States Pace Life Sciences Full time

    Client Services Tech 1 Make an impact. Build a career. At Pace, we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives. Ask any of us, and you'll hear the same thing repeated again and again: we work here because what we do positively impacts the...

  • Sample Receiving

    1 week ago

    Madisonville, United States Pace Life Sciences Full time

    Client Services Tech 1 Make an impact. Build a career. At Pace, we're committed to continuously moving science forward; to innovate and advance sustainable practices that improve the health and safety of our communities and lives. Ask any of us, and you'll hear the same thing repeated again and again: we work here because what we do positively impacts the...

  • Financial Representative

    2 months ago

    Madisonville, United States Modern Woodmen of America Full time

    About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new members to provide them information about the financial services their families could utilize.Networking with individuals throughout the communityContinuously prospecting in order to secure appointments.Participating in mentor-lead...

  • Financial Representative

    1 week ago

    Madisonville, United States Modern Woodmen of America Full time

    About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new members to provide them information about the financial services their families could utilize.Networking with individuals throughout the communityContinuously prospecting in order to secure appointments.Participating in mentor-lead...

  • Account Representative

    1 week ago

    Madisonville, United States Superior Auto Inc Full time

    Job DescriptionJob DescriptionWe’re Here to Stay!Are you tired of your old job? Leave it in the rear-view mirror and drive your way to a new career with Superior Auto! Founded in 1975, Superior Auto Inc. is one of the nation’s largest, privately-held buy here, pay here automotive retailers with 70 locations. We are seeking a senior account representative...

  • Guest Services Leader

    3 weeks ago

    Madisonville, United States Pilot Flying J Full time

    Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...

  • Guest Services Leader

    2 weeks ago

    Madisonville, United States Pilot Company Full time

    Job DescriptionJob DescriptionCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing...

  • Guest Services Leader

    2 weeks ago

    Madisonville, United States Pilot Company Full time

    Job DescriptionCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to...

  • Licensed Insurance Agent

    4 weeks ago

    Madisonville, United States Perfiniti Insurance II, LLC Full time

    Description:Are you passionate about the Medicare population, looking for an opportunity to work in sales, and the ability to directly impact your own income? Perfiniti could be the match for you! We are looking for a licensed, highly motivated individuals to join our team!As a Licensed Agent – Primary Field Agent you will be on-site at hospital locations,...

  • Licensed Insurance Agent

    1 month ago

    Madisonville, United States Perfiniti Insurance II, LLC Full time

    Description:Are you passionate about the Medicare population, looking for an opportunity to work in sales, and the ability to directly impact your own income? Perfiniti could be the match for you! We are looking for a licensed, highly motivated individuals to join our team!As a Licensed Agent – Primary Field Agent you will be on-site at hospital locations,...

  • Licensed Insurance Agent

    1 month ago

    Madisonville, United States Perfiniti Insurance II, LLC Full time

    Description:Are you passionate about the Medicare population, looking for an opportunity to work in sales, and the ability to directly impact your own income? Perfiniti could be the match for you! We are looking for a licensed, highly motivated individuals to join our team!As a Licensed Agent – Primary Field Agent you will be on-site at hospital locations,...

  • Licensed Insurance Agent

    3 weeks ago

    Madisonville, United States Perfiniti Insurance II, LLC Full time

    Description:Are you passionate about the Medicare population, looking for an opportunity to work in sales, and the ability to directly impact your own income? Perfiniti could be the match for you! We are looking for a licensed, highly motivated individuals to join our team!As a Licensed Agent - Primary Field Agent you will be on-site at hospital locations,...

  • Licensed Insurance Agent

    1 month ago

    Madisonville, United States Perfiniti Insurance II, LLC Full time

    Description:Are you passionate about the Medicare population, looking for an opportunity to work in sales, and the ability to directly impact your own income? Perfiniti could be the match for you! We are looking for a licensed, highly motivated individuals to join our team!As a Licensed Agent – Primary Field Agent you will be on-site at hospital locations,...