Express Service Advisor

2 weeks ago

Henderson, United States Chapman Chrysler Jeep Full time

Chapman Chrysler Jeep is looking for an Express Service Advisor to join our team. In this role, you will own the customer experience in the service lane, and will help educate customers on the value and importance of routine vehicle maintenance. This role collaborates with the team of Express Technicians and reports to the Service Manager.

What We Offer:

  • Attractive commission pay plan with uncapped earning potential
  • Company culture that supports professional development
  • Dealership is closed Sundays
  • Low-cost medical, dental and vision insurance
  • Life insurance and disability coverage
  • Paid time off and holiday pay
  • Company contributions into 401(k)
  • Employee/family discounts on vehicle purchases and service
  • Employee assistance program, volunteer opportunities and more

Core Responsibilities:

  • Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience
  • Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Communicate regularly with technicians and parts associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle and satisfaction of service

Desired Qualifications and Experience:

  • Previous customer service or sales experience is required
  • Prior automotive service advisor/writer experience is a plus
  • Excellent interpersonal and customer service skills in person and over the phone
  • Ability to multitask using good time management and organizational skills
  • Basic computer skills
  • Motived with a demonstrated ability to achieve sales goals
  • Must have a valid driver’s license and clean driving record
  • Must pass a pre-employment background check and drug screen

Hours and Work Environment

The Service Department is open Monday – Saturday 7AM to 6PM; scheduled shifts may vary.  We ask that all applicants have the availability to work any of the days and times listed above. This is an onsite position, and requires working in the climate-controlled shop and outdoors in the Service Drive.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps.

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