Help Desk Support Specialist I
2 months ago
Stability. Innovation. We are Silgan.
Now hiring for a Help Desk Support Specialist in Oconomowoc, WI
What we offer:
Fair and competitive salary.
A stable, reliable, and environmentally conscious company.
Continuing education with opportunities for advancement.
A comprehensive benefits package, including medical, dental, vision, and life insurance.
401(k) retirement savings plan.
Paid time off.
Paid holidays.
Add-on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.
What you'll do:
Provide Level I & II support remotely via phone, using remote tools or onsite
Troubleshoot software and hardware failures
Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units
Install hardware and peripheral components like docking stations, printers, keyboards, and monitors
Load software packages such as networking components, operating systems, and office applications
Prioritize and work on service desk tickets in the internal ticketing system
Accountable for being part of an ongoing after-hours on-call rotation
Develop and conduct various training and instruction for end users on OS and other applications
Assist users in maximizing the use of computing systems
Past retail and customer service a plus
Travel (national & international) may be possibility (5% - 10%)
We need you to have:
Associates Degree
2 + years of hands-on technical experience
In lieu of a degree, 4 + years of hands-on technical experience required
Mid-level experience troubleshooting Microsoft Office 7 and 2019, Active Directory Administration, and Virtualization Technologies
Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS
Experience troubleshooting Adobe, Standard & Professional software experience (Installation & Troubleshooting)
Who We Are:
America's largest metal food packaging producer.
A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.
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