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Service Delivery Expert

1 month ago

Tampa, Florida, United States Service Experts Full time
Our Company Overview
Service Experts is a leading provider of HVAC services, dedicated to delivering exceptional results for our customers. Our team of experts works tirelessly to ensure that every interaction is a positive one, whether it's through our customer service specialists or our technicians in the field.

Job Description
We're seeking a Customer Service Specialist to join our team, responsible for handling customer inquiries, resolving issues, and providing support. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
The Customer Service Specialist will be responsible for:
  • Answering incoming calls from customers and resolving their queries in a timely and professional manner.
  • Maintaining accurate records of customer interactions.
  • Working closely with the Sales and Service Coordinator to improve scheduling and response times.
  • Providing support to customers via email and chat.

Benefits
As a valued member of our team, you can expect:
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement savings plan with company matching contributions.
  • Competitive pay and incentive opportunities.
  • Paid time off and company holiday pay.