Site Security Manager

Job Summary At Securitas Security Services USA Inc. , we are committed to protecting what matters most—our clients, employees, and communities. With a global footprint and decades of experience, we deliver top-tier security solutions while fostering trusted partnerships. We are seeking an experienced and results-driven Senior Security Manager (SSL) to lead our security operations in the Westborough, MA area. This critical leadership role ensures operational excellence, contract compliance, and strong team performance, while also supporting strategic growth and client satisfaction. Compensation and Benefits Salary: $106,000 annually Benefits: Medical, dental, vision, and life insurance 10 accrued vacation days, 4 floating holidays, and 6 sick days 401(k) Essential Duties and Responsibilities Strategic Vision and Business Operation Goals Develop and achieve weekly, monthly, and quarterly operational goals. Provide regular updates to senior leadership using tools like Salesforce and metrics reports. Collaborate with functional departments to meet business objectives. Participate in company and client initiatives, committees, and task forces. Performance Management Recruit, hire, and retain top operations professionals. Set and monitor performance goals for security teams. Ensure timely completion of performance reviews, development plans, and improvement processes for employees. Training & Development Identify and address performance gaps within teams. Ensure completion of all required training and encourage professional development. Conduct regular meetings to review goals, share best practices, and celebrate achievements. Customer Service Deliver 100% customer satisfaction through frequent client engagement. Resolve customer service-related issues promptly and effectively. Stay informed about market trends, industry developments, and competitor activity to guide customer strategies. Other Responsibilities Manage daily staffing and administrative functions for assigned locations. Conduct quality assurance inspections and monitor Security Officer performance. Serve as a liaison between Securitas and client representatives. Oversee the training and operations of Field Supervisors and Security Officers. Ensure compliance with company policies, post orders, and contract requirements. Qualifications Bachelor’s degree in Criminal Justice, Business Administration, or related field is required. 4-6 years of professional experience. 4-6 years of law enforcement and/or military experience is required. Experience in security operations or scheduling is a plus. Current driver’s license with a clean driving record. Strong knowledge of contract security services, compliance requirements, and industry best practices. Proven ability to lead, mentor, and motivate teams in a fast-paced environment. Excellent communication, organizational, and interpersonal skills. Proficiency in analyzing financial data and managing budgets. Ability to build and maintain positive client relationships. Flexibility to travel within the Westborough area as needed. Strong customer service orientation with effective problem-solving skills. Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet. Excellent verbal and written communication skills. Demonstrated ability to hire, develop, motivate, and retain staff. Availability to respond to emergencies outside normal working hours. Why Join Us Competitive salary and comprehensive benefits. Opportunities for growth within a global organization. Collaborative, inclusive culture that values initiative and innovation. Meaningful work that contributes directly to the safety and success of our clients. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.” #AF-SSTA Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. #J-18808-Ljbffr