Debt Collector

Job Description


Duration: 3 months; high potential for extensions based on performance

• Bachelor's Degree strongly preferred
• 1-3 years of collections, customer service, and/or sales experience
• Experience & knowledge in the leasing & finance sector is a plus
• Ability to speak French or Spanish is a plus
• Customer focused
• A team player with excellent interpersonal skills
• Quality driven and results oriented
• Able to work in a very fast-paced environment and adapt to situations

As a Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns.
Day to Day:
• Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps
• Communicate with debtors by telephone and in writing
• Manage debtors and arrears process
• Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request
• Continue all necessary actions to collect payments and/or terminate accounts
• Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery

Must Haves:2-3+ years of collections experience
Business-to-business collections experience is highly preferred
Experience with measurables and KPIs in collections
Someone who can hit the ground running and is ready to learn
Able to work out administrative issues and account reconcilements
Ability to multitask and work out of multiple systems at once
Ability to pivot from inbound to outbound calls at any given time