Branch Manager II

OverviewBranch Manager II - Johnson City at Empower Federal Credit Union. The Branch Manager is an enthusiastic and people-oriented leader who oversees operations at one of our Credit Union locations. The primary focus is to cultivate a positive and engaging work environment for the branch team, ensuring well-being, belonging, growth, operational excellence, and delivering exceptional service to members while maintaining adherence to policies and meeting business and performance goals.The annual salary range for this position is $73,486.81 - $110,230.21.Empower FCU offers benefits including medical and dental insurance, 401(k) with employer match, holiday pay, paid time off, and more.Be Yourself, Belong with Empower: Empower values belonging, diverse backgrounds, voices, talents, and experiences to foster teamwork, innovation, and success.Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.Responsibilities30% Team Leadership & Employee Development: Cultivate belonging and teamwork; manage and develop branch staff; foster an inclusive environment for a diverse membership; promote a consultative, proactive product culture; collaborate with Human Resources, the Market Manager, and the VP on hiring, termination, and development plans; conduct monthly one-on-one sessions, provide ongoing coaching, and monitor performance; address employee concerns and maintain open communication; monitor feedback and performance metrics to identify areas for improvement and recognize achievements.20% Member Service & Operational Excellence: Deliver products and services that enhance the member experience; ensure staff proficiency with systems and equipment; monitor service levels; assist with member service or team support to maintain high standards; support daily operations to run smoothly.20% Sales & Business Development: Engage with members to identify referrals and sales opportunities; conduct sales and service calls with existing and potential members; work with staff to meet sales and referral goals; participate in community development activities to grow brand recognition and membership; coach staff on product offerings.15% Operational & Compliance Oversight: Maintain operational excellence with focus on service quality and risk minimization; ensure adherence to policies, procedures, and compliance standards; review performance reports; assess lending and quality control reports and adjust operations as needed; ensure staff are familiar with audit and regulatory requirements.10% Communication & Implementation of Changes: Stay informed of policy, procedure, and regulatory changes and implement adjustments; collaborate with other departments to support goals; keep staff informed through regular channels (emails, messages, huddles, one-on-one sessions); attend required trainings and meetings.5% Continuous Development: Take responsibility for personal growth and ongoing training; perform other duties as assigned.QualificationsExperience: 3 to 5 years of related experience in managing or leading large teams. Experience in a financial institution or similar customer-facing environment is preferred. Ability to obtain or already possess NMLS certification in accordance with the S.A.F.E. Act of 2008.Education: A two-year college degree or completion of a specialized course of study at a business or trade school, or equivalent practical work experience.Interpersonal Skills: Courtesy, tact, and diplomacy are essential. Significant personal contact is involved in giving or obtaining information, building relationships, or soliciting cooperation.Other Skills: Strong ability to manage and maintain a high level of education and training for branch staff; excellent verbal and written communication; proficiency with spreadsheets, word processing, and office equipment; strong decision-making and problem-solving; ability to plan and organize multiple tasks; ability to leverage team strengths and guide others to goals; capacity to work with frequent interruptions while maintaining performance; excellent interpersonal skills for a positive, collaborative environment; analytical mindset to identify opportunities to improve employee experiences and branch performance.Physical Requirements & Work EnvironmentFrequent sitting, talking, hearing, and manual handling of controls. Occasional standing, walking, reaching, stooping, kneeling, crouching, or crawling; ability to lift up to 50 pounds. Specific vision requirements include close vision and focus adjustment. Reasonable accommodations may be made for employees with disabilities. The role requires resourcefulness, problem-solving, initiative, concentration, sound judgment, and patience when interacting with members, employees, and vendors. The work environment is typically moderate in noise level.This job description is not a complete statement of all duties and responsibilities. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on protected basis. Our EEO policy includes the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination provisions. We will make reasonable accommodations for known physical or mental limitations as required by law. If you need a reasonable accommodation, please contact us through one of the methods below.How to apply / ContactFor accommodation requests or to apply, please contact us using the methods below:Fax: 315-455-5423US Mail: 1 Member Way Syracuse, NY 13212Phone: 800-462-5000Job MetadataSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: Banking #J-18808-Ljbffr