Field Services Engineer

Overview ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations worldwide. From its unmatched range of services, ECI provides stability, security, and improved business performance, freeing clients from technology concerns so they can focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management rely on ECI. We are seeking an enthusiastic, personable, and qualified Field Services Engineer to join our amazing team In this role you will provide end‑user desktop support to multiple users running Windows, Exchange, and Office 365 environments. The Field Services Engineer will support desktop and end‑user server administration for all client issues while responding to Level 1 and 2 service tickets, escalating to next‑level support as required and liaising with third‑party vendors for warranty service repair. This onsite role may involve travel to one or more of our flagship clients within the Greater Boston area and surrounding regions. Responsibilities Resolve Level 1 and 2 support cases and work orders for end‑user issues, physical and cloud infrastructure, and project‑related tasks. See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process. Resolve incidents and requests including, but not limited to: Mail Application / Office 365 issues, Client/Server connectivity issues, Time‑sensitive and VIP workstation incidents, File restores, Remote Access incidents (Citrix and Terminal Services), Password resets, networked printer issues, … Execute basic system maintenance: software and operating‑system patching, software version upgrades, and critical patch applications. Provide Active Directory support such as adding/removing users, password resets, Group Policy application, task scheduling. Interface with common technology support tools such as Remote Monitoring and Management (RMM) and Mobile Device Management (MDM). Occasional travel within the tri‑state area as needed. Support Work Includes User desktop support – Requests and incidents. Effectively escalating to senior IT team members; walking the trading‑desk floor to assist traders with IT requests/issues. Root‑cause analysis (RCA) work when not on user‑support tickets. Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event‑viewer processes. Who You Are Excellent communication skills with a strong ability to articulate technical information to non‑technical people. Excellent prioritization skills and an ability to see the world through the eyes of the customer. Bachelor’s degree in Information Technology or 3+ years of equivalent technical experience and education, with proficiency in the following areas: Microsoft Office 365 (O365). Microsoft operating systems such as Windows Server and Windows 10/11. Installing and configuring computer hardware, operating systems, and applications. Active Directory – account creation, modification, password resets. Microsoft Office products: Outlook, Excel, Word, PowerPoint, SharePoint. Client VPN setup and troubleshooting. Understanding of e‑mail and spam technologies, and how messaging flows through these systems. Basic understanding of cyber‑security concepts and technologies such as multi‑factor authentication (MFA). Hands‑on hardware experience with desktops, laptops, and servers. Familiarity with file‑system support, including permissions, sharing, backups, and restores. Experience with cloud platforms such as Microsoft 365 suite. Hybrid Cloud, AD & DCs, Online Exchange O365 and on‑prem Exchange server. Windows 10 and 11 desktop/laptop support. Bonus Points If You Have Experience with Managed Service Providers (MSP). Experience with VMware. Experience with Azure. Benefits ECI’s culture is all about connection – with our clients, our technology, and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package with a maximum annual salary of $90,000, flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401 K, and more. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Referrals increase your chances of interviewing at ECI by 2×. Love Your Job, Share Your Technology Passion, Create Your Future Here #J-18808-Ljbffr