Tech Support Specialist
2 weeks ago
Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future. Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2–4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment. #J-18808-Ljbffr
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IT Support Specialist
3 weeks ago
San Francisco, United States Tech Digital Full timeExecutive It Support SpecialistThe Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT require onsite & remote support in our hybrid work environment. This position will require a candidate to be in expert in Apple products & all areas of end user systems support....
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Tech Support Specialist
2 weeks ago
San Francisco, United States Advocate Full timeAdvocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they...
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Information Technology Support Specialist
3 weeks ago
San Francisco, United States Ventura Tech, Inc Full timeOverview At Ventura Tech, we believe work should be more than just a job, it should be a place where you grow, feel supported, and actually enjoy what you do. As a forward-thinking Managed Services Provider, were passionate about helping businesses thrive with technology, and we know that starts with investing in our people. Here, youll find a team that...
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How to Become an IT Support Specialist
3 weeks ago
San Francisco, United States Techloy, Inc. Full timeOverview IT support specialists play a crucial role in ensuring that organizations and users have the technical assistance they need to keep operations running smoothly. Whether it's troubleshooting software glitches, maintaining hardware, or guiding users through tech challenges, IT support specialists are the backbone of a well-functioning tech...
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Sales Support Specialist
2 weeks ago
San Jose, United States Support Revolution Full timeA leading technology company in San Jose, California, is seeking a Sales Support Specialist to assist the Sr. Sales team in managing customer orders and enhance cross-department communication. The ideal candidate will have a BA/BS degree and 2-4 years of relevant experience, particularly in customer service and problem-solving in a high-pressure environment....
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Tech Support Specialist
3 weeks ago
San Diego, United States Platform Science Full timeTech Support SpecialistAt Platform Science, we're working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe....
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Customer Support Specialist
3 weeks ago
San Jose, United States Tech Firefly Full timeCustomer Support SpecialistCustomer Support Specialists are part of a team that is responsible for building and running efficient processes for global data management that enable accurate, consistent, and clean portfolios for Sales team compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a...
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Trip Support Specialist
6 days ago
San Francisco, United States Destinytravel Full timeAs a Trip Support Specialist, you will assist travelers throughout their journey by providing guidance, answering questions, and ensuring each step feels organized and stress-free. You will work closely with clients to understand their needs and support them from planning to return. At Destiny&Co, we are committed to exceptional communication, personalized...
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Customer Support Specialist
3 weeks ago
San Jose, United States Tech Firefly Full timeSales Operation Support Specialists are part of a team that is responsible for building and running efficient processes for global data management that enable accurate, consistent, and clean portfolios for Sales team compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient...
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Systems-Driven Tech Support Engineer
2 weeks ago
San Francisco, United States Advocate Full timeA mission-driven organization is seeking a Tech Support Specialist in San Francisco, California. This role focuses on troubleshooting and supporting internal teams, setting up accounts for new hires, and analyzing issues to improve processes. The ideal candidate will have 2–4 years of experience in a technical operations role, strong knowledge of SaaS...