Operational Excellence

Operational Excellence & Consulting Principal Join to apply for the Operational Excellence & Consulting Principal role at Citizens. Description As the Operational Excellence & Consulting Principal, you will work alongside cross‑functional teams to significantly improve business models and transform end‑to‑end business processes that start and end with the customer. During an engagement, you will lead activities that diagnose issues, design solutions, help the business implement the solutions, and support measuring the business outcomes. You will also act as a change agent to ensure solutions are implemented and expected business results are achieved. This individual must have strong leadership, problem‑solving and communication skills. Primary Responsibilities Successfully lead teams through all phases of Lean, Six Sigma, Reengineering or similar business transformation efforts across all aspects of an improvement initiative (e.g., people, process, technology and policy). Demonstrate the ability to develop, scope and oversee complex engagements that deliver meaningful results and realized business value. Leverage a variety of experiences, and successfully demonstrate a broad range of reengineering tools, methodologies, and frameworks. Influence others, using a variety of tactics; develop and maintain trusting relationships with businesses to foster alignment, open communication, and collaboration. Manage the change that an operational improvement engagement will have on the businesses and address any resistance or conflicts. Stay abreast of the latest trends and best practices within the operational excellence practice and across other companies and industries; provide ad‑hoc advice and expert consultation; facilitate workshops to educate and inform colleagues. Coach, mentor and develop colleagues within and outside the Operational Excellence Chapter. Create and model a learning culture and a continuous improvement mindset; create high performing teams; empower colleagues to turn ideas into business results. Help the Operational Excellence Chapter identify & prioritize operational improvement initiatives as they relate to improving the customer & colleague experience and increasing shareholder value. Qualifications, Education, Certifications And/or Other Professional Credentials Required Qualifications Education: A BS/BA is required (Engineering/Science/Operations Management preferred); a Master’s degree or equivalent experience is required in Operations or Process Reengineering. Experience: 5+ years of experience in operational improvement, financial services, banking and/or consulting, with a record of accomplishments in leading cross‑business, cross‑function initiatives that resulted in significant value‑add. Preferred Qualifications Process Transformation: Demonstrate breadth and depth of knowledge in operational improvement frameworks, methodologies, and toolkits; experience with Lean, Six Sigma, Hammer Process Reengineering, Change Management and Organizational Design. Strategic Thinking: Link strategy to execution and have experience in taking risks and learning from failures. Leadership: Self‑starter; challenge the status quo, take risks, envision the future, enable, empower, and motivate others. Problem Solving: Comfortable with ambiguity; understand complex problems; identify, analyze, synthesize, and resolve critical business issues; offer creative insights that result in practical solutions and significant benefits. Communication: Strong communicator and comfortable speaking with and presenting to senior leadership using a variety of tools, strategies, and media that foster transparency, collaboration, and trust. Change Management: Independently influence others using a variety of tactics; develop and maintain relationships; comfortable facing adversity and addressing conflict; empower others via standard program and project management tools. Facilitation: Expert in leading process improvement sessions that document current and future state processes and identify issues and pain points. Hours & Work Schedule Hours per week: 40 hours Work schedule: Hybrid model (4 days in office / 1 day remote) The salary range for this position is $140,000–$150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Posting End Date: 12/31/2025 #J-18808-Ljbffr