Associate Director, Meeting Management US Remote

As a member of the Account Services Team, the Associate Director, Meeting Management provides oversight across multiple meeting series, ensuring exceptional customer service and seamless program execution. The Associate Director is solution-oriented and proactive with client and HCP requests, anticipating issues, integrating ideas and solutions, and employing creative strategies to produce superior results. The Associate Director will provide strategic guidance and oversight to all direct reports, overseeing the implementation of all SOPs to execute successful programs.Job Duties and ResponsibilitiesManages assigned programs and provides stewardship to direct reports for all program-related activities.Builds strong internal and external relationships and maintains regular and effective communications with key stakeholders across multiple accounts.Oversees and takes ownership for execution of all account initiatives; delegates tasks as needed, creates actionable plans, and provides ongoing feedback for direct reports.Responsible for actively motivating, training, and mentoring direct reports; leads direct reports toward their career goals through constructive feedback.Provides strategic counsel to clients and manages expectations regarding program execution, proactively providing project strategies, tactics, and addressing feedback or issues.Joins regularly scheduled client team calls and meetings for assigned as well as direct reports’ accounts as needed.Supports vendor management in partnership with senior manager; builds relationships, communicates SOPs, and ensures expectations are communicated, finding efficiencies.Vision and determination to identify and develop opportunities to grow our clients’ business.Conveys client and HCP challenges and perspectives to project team members.Keen eye on fiscal responsibility for all assigned projects; understands how to manage project margins and identify cost savings on a per-project basis; coaches junior team on fiscal responsibility (e.g., how to manage hours and OOPs within budget).Oversees, develops, and manages project plans in alignment with internal processes and identifies opportunities to continuously improve efficiency.Manages flawless execution of more complex live events.Ensures projects keep moving and that any blocking issues are identified in advance and communicated widely to relevant stakeholders.Responsible for regular review of burn reports and interim/end-project financial reconciliations; ensures that direct reports’ hours are within budget and provides coaching where needed for streamlining.Works with the Director to streamline SOPs and ensure company procedures are adhered to and/or continuously improved to ensure program success.Available to travel as needed (up to 15-20%).Available for occasional teleconferences outside of usual working hours to help ensure company-level global coverage of client needs.Education, Experience, and SkillsExperience as a pharmaceutical meeting planner lead, healthcare communications experience, and experience with management of direct reports.Demonstrated project management experience for medical communications projects and pharmaceutical meetings/events delivered both live and virtually.Experience in internal and external stakeholder management.Experience leading, managing, and mentoring project teams.Highly organized and able to keep team members moving forward while tracking multiple operational needs.Demonstrated excellent decision-making, critical thinking, and problem-solving capability in a very fast-paced environment.Demonstrated project management experience for meetings/events including congresses, symposia, speaker trainings, and advisory boards.Proficient in spreadsheets and project management software.Highly efficient in the use of Office 365.Conditions of Employment:Verification of employment history, professional references, and education or training.Working Conditions and Physical Effort:Work is normally performed in a typical interior/office work environment.Travel may be required based on business needs (domestically and internationally) and attendance at virtual programs outside of working hours as needed.Aptitude Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr