Security Service Technician

1 week ago Be among the first 25 applicants Company Overview Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology—video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team. Overview Allied Universal Technology Services® is hiring a Service Technician to drive our mission of being the world’s most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP‑based video equipment, including electrified/non‑electrified locks, card readers, IP/analog cameras, intercoms, video recorders, and wired/wireless systems. Responsibilities Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP‑based video security systems. Includes but not limited to: Electrified / non‑electrified locks, card readers, ancillary door devices IP / analog cameras, head‑end video recording devices Wired / wireless systems and intercom systems Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures. Execute, document and track service‑related issues through ServiceNow in accordance with federal, state and local regulations. Interpret electrical schematics, CAD drawings and related documents for use in low‑voltage applications. Provide phone and on‑line remote diagnostic support with a high level of customer service to both internal and external clients. Collaborate and perform tasks with other internal teams and clients as required. Qualifications (Must Have) High school diploma or equivalent. Valid driver’s license with at least one year of driving experience and a clean driving record. Must be able to safely operate a company‑issued vehicle. Minimum of two (2) years of field experience in the electronic security industry. Possession of state‑specific licensing or ability to obtain and hold license once hired. Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications. Exceptional interpersonal and communication (oral and written) skills to document and report important information with all levels of the organization. Ability to complete tasks and projects independently and as part of a team to meet deadlines and contribute to the organization’s success. Available for scheduled on‑call duties to respond to emergency service tickets/requests. Strong troubleshooting skills, mechanical and electronics aptitude. Ability to work with a variety of hand and power tools. Capable of lifting up to 50 lbs and working on various ladder heights. Preferred Qualifications (Nice to Have) Experience in the electronic security industry. Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacq Vision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI. Benefits Salary range: $35 - $50 hourly. Medical, dental, vision, basic life, AD&D, and disability insurance. Enrollment in the company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements. Eight paid holidays annually, five sick days, and four personal days. Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is paid out only where required by law. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices Requisition ID: 2025-1467958 Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Professional Services Referrals increase your chances of interviewing at Allied Universal by 2x Get notified about new Security Technician jobs in Boston, MA. #J-18808-Ljbffr