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Job Title: Contact Centre / Genesys Engage Engineer

Position Type: Contract

Location: Westlake TX, TX



Job Description:

Sr Software Engineer

The Team
Come and join our team that provides client with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Centre platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

The Expertise You Have:

Bachelor’s degree in computer science or equivalent

8+ years hands-on experience as a software engineer

Demonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Centre and telephony products.

Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services

Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible

Understanding of modern data architecture principals and patterns

Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation

Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.

Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus

Ability to trouble-shoot complex data issues across the e2e technology stack

Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)

Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes

Self-starter, curious, collaborative, innovative, eager to learn and teach others every day


The Value You Deliver:

Write high-quality code for our applications that is reliable, scalable, and reusable

Understand the leadership vision and execute on that vision

Strengthen and promote the culture of innovation by setting examples

Find creative ways to get things done, and do them right

Foster a culture of best-in-class software engineering practices

Exercise a passion for keeping your knowledge up to date with the latest and greatest

Ensure the high level of integrity in the team

Take ownership and accountability for figuring out what needs to be done