Seasonal Customer Service Representative

3 hours ago

Springfield, United States Enterprise Mobility Inc Full time

divh2Seasonal Customer Service Representative/h2pThe Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience./ppThe seasonal employment window will begin in mid May 2026, will end on or before October 31, 2026, and cannot exceed a total of 150 days./ppThis position pays $19.00/hour and is located in one of our offices in the greater Springfield, MA area./ppMultiple schedules are available, inclusive of weekends and holidays. We are hiring for a full-time (40 hours/week) schedule. Schedules to be discussed during the interview process./ppResponsibilities:/pulliMeet and greet customers in a professional, friendly, and timely manner/liliProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment/liliOffer additional customer assistance by offering directions, maps, local area information, and appropriate service information/liliAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors/liliPlace outgoing calls for callback management, and miscellaneous calls as assigned/liliAssist to assess condition of rental upon return/liliNotify Management of any known customer problems/liliNotify Management of any known vehicle problems and any required vehicle maintenance/liliContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training/li/ulpEqual Opportunity Employer/Disability/Veterans/ppQualifications:/pulliMust be at least 18 years old/liliHigh School Diploma or GED required/liliMust currently have a valid US drivers license with no more than 2 moving violations and/or at-fault accidents within the past 3 years./liliNo drug or alcohol related conviction on record (DWI/DUI) in the past 5 years./liliMust have at least 6 months of prior customer service experience/liliMust have a basic level experience and understanding of a PC and Microsoft Office products/liliMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future./li/ul/div

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