ServiceNow Architect

2 weeks ago


Washington, United States Kanak Elite Services Full time

Join to apply for the ServiceNow Architect role at Kanak Elite Services. Work onsite 2-3 days per month. Candidates must be local to the DC area starting on day 1. This is a long‑term contracting position located in Washington, DC. Responsibilities Own ServiceNow platform architecture, roadmap, and design standards. Lead alignment across applications, infrastructure, and services. Architect integrations (directory/identity, monitoring/event management, ERP/finance, endpoint management tools). Establish and enforce development best practices (security, ACL/RBAC, Flow Designer, ATF, release pipelines). Guide product owners, developers, and admins; approve solution designs. Ensure performance, scalability, and upgrade readiness. Build dashboards that show operational value and outcomes. Reduce technical debt; streamline change, incident, and problem workflows. Drive the future‑state roadmap and ensure the platform is scalable, secure, and built the right way—not just the fast way. Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience. ServiceNow Certified System Administrator (CSA). Minimum 7+ years of ServiceNow experience. 3+ years acting as a ServiceNow Architect or Design Authority. Deep expertise in: ITSM (Incident/Problem/Change/Request) ITOM ITAM Security operations Strategic portfolio management IntegrationHub & Flow Designer Strong understanding of non‑functional requirements: performance, security, upgradeability, and release management. Proven experience leading cross‑functional delivery teams. Preferred Experience ServiceNow support for a large enterprise or public‑sector environment. Platform automation: Automated Test Framework (ATF), pipelines, CI/CD. Service Mapping, ITOM, Performance Analytics. Preferred (any of the following) Certified Implementation Specialist (CIS) – ITSM / Discovery / CMDB / CSDM. Certified Application Developer (CAD). Certified Technical Architect (CTA) – highly preferred. ITIL v4 Foundation or higher. Referrals increase your chances of interviewing at Kanak Elite Services by 2x. #J-18808-Ljbffr


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