Service Writer

2 months ago

West Branch, United States Hutson Inc Full time
Job overview

Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
Responsibilities
  • Manages billing cycle days to the target number.
  • Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
  • Supports technicians with notes on work orders.
  • Manages customer calls and creates work orders to be assigned.
  • Supports a regional call support and dispatch to help the customer experience.
  • Follows up with customers on equipment involving shop or part delays.
  • Ensures payroll is up to date.
  • Post Technician time to Work Orders.
  • Report Service Department time to Payroll.
  • This person is in charge of opening, reviewing, and closing all work orders.
  • Create quote from existing SPG/MST library.
  • Answer all Service Department directed calls.
  • Address/engage all Service Department customers.
  • Collection of payment upon completion on job(s).
  • Interaction with John Deere personnel.
  • Send internal quote for trade-in equipment.
  • Maintains Service Department filing and records.
  • Updates customer profiles using equipment, hours, or other information from the work order(s).
  • Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
  • Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Ensure that company's reputation and image in the community is consistent with Hutson Inc. Core Values.
Qualifications
  • 2-3 years of experience as a service/warranty clerk is preferred.
  • Administrative, data entry, or office setting experience would be beneficial.
  • High School Diploma or GED equivalent is required.
  • Basic knowledge of accounting practices.
  • Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
  • Knowledge of office procedures.
  • General understanding of mechanical/technical terms is preferred.
  • Knowledge of equipment models or numbers.
  • Basic knowledge of how pieces of machinery function or what they are intended to do.
Additional requirements
  • Valid Driver's License preferred.
Benefits
  • Competitive wage paid bi-weekly
  • 401(k) plan with company match
  • Healthcare (medical, dental, vision)
  • Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
  • Company-paid short-term disability
  • Health Savings Account (HSA) with company match
  • Flexible Spending Account (FSA)
  • Paid Time Off (PTO)
  • Paid holidays
  • Employee referral bonus
  • Employee discounts
  • Dependent Care Assistance Plan
  • Employee Assistance Program
  • Wellness Program
  • On-the-job training & skills development
Working Conditions
  • Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.

#ca-service

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